Sales Support Specialist (Loan Processor) Denver, CO (RemoteHybrid)

Vaga Para Sales Support Specialist

Job Location:

Denver, CO - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

About Caribou

At Caribou we care about giving people financial freedom so they can focus on whats most important to them. Today less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions and ushering them through the process quickly. On average our drivers save $159/month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology automotive and finance industries. Were proud to be backed by a great team of investors including QED Investors Goldman Sachs Moderne Ventures Accomplice Link Ventures Motley Fool Ventures and others.

About the Role

In this role you will

Be the primary driver of customer loan document completion supporting customers through contract signing Power of Attorney (POA) completion and stipulation collection.
Manage a high volume of inbound and outbound interactions via phone SMS and email.
Oversee Loan Advisor (LA) requests regarding contract signing.
Be the customers primary point of contact post-sale until all loan documents are signed escalating loan or product issues to the appropriate Loan Advisor as needed.
Explain all POA documents and set up appropriate steps for completion.
Be responsible for validating customer information to ensure the accuracy of the loan application.

This role can be based out of our Caribou office in Denver CO or remote/hybrid within the greater Denver area.

Hours

This role will primarily work an 8 hour shift within business hours which are currently 6AM - 9PM (MT) Monday through Friday (hours of operation subject to change). In addition you may be required to work at least one weekend shift (Saturday or Sunday) every four weeks during the hours of 8AM to 5PM (MT). In exchange you will receive a flexible weekday off to make up for working the weekend shift.

About You

The ideal candidate has

1 years of experience in a high volume customer facing role (bonus points for prior loan processing or adjacent financial operations experience!)
High computer literacy skills and the capacity to quickly adapt to multiple software programs including Google Workspace Slack & others as well as leverage resources to answer questions
Exceptional attention to detail and accuracy
Strong organizational and time management skills to achieve daily production goals
Ability to work effectively from a quiet remote home office ensuring the privacy and security of sensitive information.
Strong communication skills essential for articulating stipulation requirements to customer-facing teams to positively impact the customer and lender experience.

Must be authorized to work in the USA

How we will take care of you

You like us are driven to achieve your goals. At Caribou we have just three core values: Give a damn. Velocity. Make the assist. Were motivated. We race towards our goals. And we help each other along the way.

Competitive compensation: Base compensation of $25/hr with incentive potential
Equity options
401(k) retirement plan
Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
Exceptional benefits including highly subsidized medical dental and vision plans and fully company-paid mental health disability and basic life insurance
Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions) FSAs supplemental life and health legal and pet insurance
Up to $1000 per year for eligible professional development expenses
Employee referral program

Our Core Values

We come from all walks of life and are joined together by our shared values which guide our work and how we work together.

Give a damn. What were doing matters. We show up determined to deliver results and we love it.
Velocity. Were intentional about where were going and we race towards it.
Make the assist. We have diverse strengths. We offer and ask for help so we all win.

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability sexual orientation pregnancy status marital status military or protected veteran status genetics or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

*Caribou does not currently have employee operations in AL AK AR CT DE GA HI IA ID IN KS KY ME MI MO MS MT NC ND NE NH NJ NM NV OH OK PA RI SC SD TN UT VT WV WY.

California Consumer Privacy Act

Required Experience:

About CaribouAt Caribou we care about giving people financial freedom so they can focus on whats most important to them. Today less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their mo...