Senior Systems Analyst

Key Responsibilities:

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Able to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.

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*Knowledge Skills and Abilities:*

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Intermediate TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers subordinates and customers with respect.
• Adherence to ticketing methodologies regarding documentation process and workflow.
• Support manage troubleshoot and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research documentation RMM tools ticket system and communication.
• Directly and indirectly support customers vendors and staff by providing top tier customer service.

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*Preferred Education Experience and Certifications:*

• Prior MSP support desk experience highly encouraged.
• A certification.
• Network certification.
• Server certification.
• Microsoft 365 certification.
• Azure support.
• VMware knowledge.

• Superior reading writing and communication skills.

• Intermediate knowledge of network concepts devices and best practices.

*Work Schedule:*
This role will work a scheduled shift of 9AM-6PM MST.

Physical Demands:
Sedentary Work Exerts up to 50 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time.

Benefits & Compensation:

Meriplex employees receive a full benefits package including medical dental vision disability group term life insurance 401k plus PTO holiday pay as well as referral bonuses.

Current Pay Range: $26.25/hr -$33.65/hr

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance