Guest Services Manager
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Job Location:
Chapel Hill, NC - USA
Monthly Salary:
$ 50220 - 55602
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Guest Services Manager oversees the Carolina Union Welcome Desk Carolina Union Ticketing Services and Carolina Union Event Support. They are responsible for the completion of part-time student employee hiring scheduling staff development area-specific budgets and finance tasks related to ticketing services.
Required Qualifications Competencies And Experience
* Knowledge of facility operations and conference planning. * Familiarity with ticketing for events. * Experience with Microsoft computer applications 25Live or similar scheduling software eTix of similar ticketing applications. * Ability to manager part-time employees.
Preferred Qualifications Competencies And Experience
* Experience and supervision in a box office or ticketing operation. * Experience working at a help desk to address guest needs. * Experience in a college /university setting with special preference for work experience in a college union. * Working knowledge of the event planning and management as well as the ability to relate successfully in one-to-one and group situations with people representing a wide variety of backgrounds and interests. * Excellent highly developed communication skills and comfortability working with high-level and VIP clients. * Ability to articulate clearly the planning needs of a diverse university population and know how to meet their needs by developing the event with the organization and guiding them to the successful completion of that event. * Managerial business and financial skills to provide complete and accurate reservations and billing of events. * Ability to work as part of a team to assess structural deficiencies and implement effective organizational solutions. * Ability to assess individual students needs to design and implement training that is intentional measurable and a clear benefit to both the employer and the employee. * Demonstrated abilities in management event planning and full-time staff supervision. * Experience with managing student employees in an environment committed to student learning. * Experience and knowledge in managing conferences and major events. * Knowledge of student development and learning. * Knowledge of equipment used in presentation of events. * Ability to prepare and manage budgets.
Work Schedule
MondayFriday 8:00 a.m.5:00 p.m.; occasional nights and weekends
The Guest Services Manager oversees the Carolina Union Welcome Desk Carolina Union Ticketing Services and Carolina Union Event Support. They are responsible for the completion of part-time student employee hiring scheduling staff development area-specific budgets and finance tasks related to ticketing services.
Required Qualifications Competencies And Experience
* Knowledge of facility operations and conference planning. * Familiarity with ticketing for events. * Experience with Microsoft computer applications 25Live or similar scheduling software eTix of similar ticketing applications. * Ability to manager part-time employees.
Preferred Qualifications Competencies And Experience
* Experience and supervision in a box office or ticketing operation. * Experience working at a help desk to address guest needs. * Experience in a college /university setting with special preference for work experience in a college union. * Working knowledge of the event planning and management as well as the ability to relate successfully in one-to-one and group situations with people representing a wide variety of backgrounds and interests. * Excellent highly developed communication skills and comfortability working with high-level and VIP clients. * Ability to articulate clearly the planning needs of a diverse university population and know how to meet their needs by developing the event with the organization and guiding them to the successful completion of that event. * Managerial business and financial skills to provide complete and accurate reservations and billing of events. * Ability to work as part of a team to assess structural deficiencies and implement effective organizational solutions. * Ability to assess individual students needs to design and implement training that is intentional measurable and a clear benefit to both the employer and the employee. * Demonstrated abilities in management event planning and full-time staff supervision. * Experience with managing student employees in an environment committed to student learning. * Experience and knowledge in managing conferences and major events. * Knowledge of student development and learning. * Knowledge of equipment used in presentation of events. * Ability to prepare and manage budgets.
Work Schedule
MondayFriday 8:00 a.m.5:00 p.m.; occasional nights and weekends
Required Experience:
Staff IC
Key Skills
- English Language
- Cost Estimation
- Corporate Risk Management
- Export Sales
- J2EE
About Company
The University of North Carolina at Chapel Hill, the nation’s first public university, is a global higher education leader known for innovative teaching, research and public service. A member of the prestigious Association of American Universities, Carolina regularly ranks as the best ... View more
