Field Solutions Consultant

Position Summary

The Post-Sales Field Solution Consultant serves as a technical expert and trusted advisor for customers following implementation. This role is responsible for supporting product adoption diagnosing and resolving technical issues in the field and acting as a key resource for ensuring ongoing product performance and satisfaction. With a deep understanding of both the product and customer environments the Field Solution Consultant plays a critical role in delivering a reliable high-impact user experience.

Key Responsibilities

• Act as the primary technical contact for assigned accounts post-implementation
• Conduct onsite visits to support troubleshooting performance validation and technical optimization
• Own and resolve technical issues through to completion collaborating with engineering and support teams as needed
• Partner closely with Customer Success Managers (CSMs) to reinforce product usage and maintain a positive customer experience
• Maintain detailed logs of site findings network and hardware behavior and customer-reported concerns
• Document and escalate recurring patterns bugs or systemic issues to the Product and Engineering teams
• Educate end users and site contacts on product functionality system behavior and best practices
• Support product testing upgrades and configuration changes as needed
• Help track and improve key metrics such as CSAT ticket closure time and post-deployment stability

Qualifications

• Hands-on experience with customer-facing diagnostics issue triage and device troubleshooting
• Clear confident communicator with the ability to explain complex concepts to both technical and non-technical audiences
• Able to work independently and travel to customer sites as required (2550%)
• Experience collaborating cross-functionally with product support and engineering teams
• Comfortable with tools like Salesforce Jira or internal ticketing and telemetry platforms
• High attention to detail with a solutions-first mindset
• Bachelors degree in a technical field preferred (e.g. Engineering IT Computer

Science)

Preferred Qualifications

• 25 years in a field support solutions engineering or technical consulting role
• Strong technical background in wireless networks IoT devices SaaS platforms or enterprise systems
• IT/Networking Certifications such as CompTia A CompTIA Network CompTia Security

Success Metrics

• Ticket/issue resolution rate and average time to close
• Customer satisfaction (CSAT)
• % of accounts with stable product performance
• Reduction in repeat issues or escalations
• Feedback contributions to product and support improvements

Why weavix

Being a part of the weavix team is being a part of something bigger. We value the innovators and the risk-takersthe ones who love a challenge. Through our shared values and dedication to our mission to Connect every Disconnected Worker were reshaping the future of work to focus on this worlds greatest assets: people.

Its truly amazing what happy engaged team members can achieve. Our ever-evolving list of benefits means youll be able to achieve work/life balance perform impactful work grow in your role look after yourself/your family and invest in your future.

Perks and Benefits

• Competitive Compensation

• Employee Equity Stock Program

• Competitive Benefits Package including: Medical Dental Vision Life and Disability Insurance

• 401(k) Retirement Plan Company Match

• Flexible Spending & Health Savings Accounts

• Paid Holidays

• Flexible Time Off

• Employee Assistance Program (EAP)

• Other exciting company benefits

About Us

weavix the Internet of Workers platform revolutionizes frontline communication and productivity at scale. Since its founding weavix has shaped the future of work by introducing innovative methods to better connect and enable the frontline workforce. weavix transforms enterprise by providing data-driven insights into facilities and teams to maximize productivity and achieve breakthrough results. weavix is the single source of truth for both workers and executives.

Our mission is simple: to connect every disconnected worker through disruptive technology.

How do you want to make your impact

For more information about us visit .

Equal Employment Opportunity (EEO) Statement

weavix is an Equal Opportunity Employer. At weavix diversity fuels innovation. We are dedicated to fostering an inclusive environment where every team member is empowered to contribute to our mission of connecting the disconnected workforce.

We do not discriminate on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status genetic information or any other legally protected characteristic. All qualified applicants will receive consideration for employment.

Americans with Disabilities Act (ADA) Statement

weavix is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need assistance or an accommodation during the application process due to a disability you may contact us at .

E-Verify Notice

Notice: weavix participates in the E-Verify program to confirm employment eligibility as required by law.