Service Manager Aviation
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Job Summary
Aviation Service Manager
Location: Heathrow Airport
Salary: Competitive in industry
Trinity Fire & Security are seeking an experienced Service Manager to lead our Service Operations at Heathrow Airport. This is a critical leadership role where youll drive operational performance foster team excellence and ensure our dedicated Heathrow service teams deliver Trinitys high-quality standards.
This role is ideal for an experienced people manager in the Aviation FM or Fire & Security industry who thrives in a fast-paced environment and is passionate about service delivery customer satisfaction and operational excellence.
What youll be doing
As a Service Manager at Trinity you will have full accountability for all service-related operations. Youll lead support and develop the engineering teams ensuring efficient delivery customer satisfaction and financial performance.
The key responsibilities are:
Drive operational performance across the region with a focus on delivering exceptional customer service complaint maintenence labour productivity financial results health & safety and adherence to key KPIs.
Take ownership of all service escalations ensuring swift and effective resolution.
Manager clients CAFM (Maximo) in real time.
Work cross-functionally with Trinitys wider support teams to optimise engineer utilisation compliance and service outcomes.
Monitor analyse and respond to daily weekly and monthly KPI reports ensuring continuous improvement and performance tracking.
What were looking for
At Trinity we believe that great employees share key qualities: a vibrant energy a positive can do attitude a commitment to excellence in customer service and a strong sense of responsibility towards their work. We are seeking exceptional individuals who embody these traits and are passionate about making a difference.
For this exciting opportunity we are looking for candidates with:
Meticulous management Own the delivery of Service contracts ensuring quality compliance and client satisfaction.
A commercial mindset with strong experience in resource planning and meeting operational targets.
Customer-focused approach committed to delivering exceptional service and building long-term client relationships.
Excellent communication problem-solving and decision-making skills with a proactive and collaborative approach to leadership.
What Trinity Offers
Competitive base salary
23 days holiday increasing with service plus bank holidays.
Employee Discount Programme savings across 800 retailers.
Company vehicle or car allowance
Pension via Royal London Life Assurance and Employee Assistance Programme.
Referral bonus of up to 2000.
Ongoing training and career development opportunities.
Equal Opportunities in Practice
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
Security Vetting
It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.
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Key Skills
- Aviation Safety
- Aircraft Maintenance
- Time Management
- Risk Management
- Licensing Documentation
- Organizational Skill
- Cargo Operation Management
- Aviation Training
- Aircraft Operations
- Communication
- Legal & Compliance
- Aircraft Control System
- Aviation Management
- Strategic Thinking Skills
- Problem Solving Skills
About Company
Trinity Fire & Security has been helping businesses to ensure the safety of their people, properties, and business operations for over 25 years.Using our extensive knowledge of fire, life safety and security systems, we will design a tailored solution to meet each client's individual ... View more
