Warranty Specialist
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading high-tech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe offers a full line of BYD electric vehicles including all-electric cars all-electric buses and all-electric forklift trucks.
About the department
The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This is including but not limited to building up a service network in whole Europe providing technical support to our customers and Service Providers supporting the sales department by calculating Life Cycle Costs development of the Spare Parts business and providing training. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty.
One of the important tasks of the After Sales department is to provide Technical service to our Service Providers and customers. For the Technical & Warranty team we are looking for a After Sales Warranti Specialist.
Key Responsibilities
Submit accurate warranty and goodwill claims on a daily and weekly basis.
Monitor daily and weekly reports
Resubmit all rejected claims promptly
Administer warranty policy in the best interest of the manufacture and the customer aiming for profitability and efficiency
Maintain records of warranty submissions and customer contribution towards goodwill claims
Liaise with parts department to ensure all parts replaced under warranty are retained for the correct period are labelled and made available to manufacture on request
Follow up on payment of outstanding claims processing service provide invoices
Verify criteria required by factory
Undertake other tasks as requested by the Aftersales Managers
Qualification requirements
Minimum 5 years of relevant work experience; familiarity with after-sales service
Proficient in using office software (e.g. Microsoft Office suite)
Ability to use own initiative and multi-task
Possess exceptional organisational skills
Team player
Personable approach with a polite and courteous manner
Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence
Excellent written and verbal communication skills in English and Romanian (native speak)
We offer:
Opportunity to shape and contribute to the growth of BYDs auto finance/leasing business in your local market.
Dynamic international working environment with diverse and collaborative teams.
Competitive compensation and benefits package.
Career development opportunities within a rapidly expanding global company.
Why Join Us
Opportunity to work in a dynamic and innovative industry.
Competitive salary and benefits. Exposure to global automotive trends and strategies.
A collaborative team environment that fosters professional growth.
Key Skills
- Fiscal Management
- Flooring Installation
- Customer Service
- Algebra
- Computer Skills
- Construction Experience
- Dealership Experience
- Conflict Management
- Computer Literacy
- Customer relationship management
- Geometry
- QA/QC
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
