DENZA Aftersales Mobile Service
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role
This position focuses on delivering expert technical service for premium electric vehicles both on-site and remotely. It includes troubleshooting and repairing mechanical electrical and high-voltage systems collaborating with internal teams to resolve complex issues and ensuring a superior customer experience. The role also uses advanced diagnostics and data insights to anticipate problems monitor service cases and support ongoing quality improvements.
Key Responsibilities
1. On-Site Technical Service
Provide professional on-site vehicle repair and technical interventions for customers ensuring fast accurate and premium-quality service.
2. Remote Technical Support
Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
3. Cross-Functional Issue Escalation
Coordinate with Quality R&D and Technical teams at headquarters to escalate issues and secure prompt accurate solutions.
4. Big Data & Advanced Diagnostics
Use diagnostic tools and big data platforms to predict issues perform remote diagnostics propose solutions and track case progress in real time.
5. Quality Feedback & Improvement
Collect and analyze quality issues from multiple channels drive corrective actions at the source and verify the effectiveness of market solutions.
6. Premium Customer Interaction
Represent DENZA as a technical expert in the field ensuring every customer interaction reflects professionalism confidence and premium service standards.
Profile
Professional Background :
At least 5 years of technical experience in automotive service preferably within premium or electric vehicle brands (Mercedes-Benz BMW Audi Tesla Volvo etc.).
Strong hands-on experience in mechanical electrical and high-voltage EV systems.
Previous experience as a Mobile Service Technician Workshop Technician Diagnostic Technician or Technical Specialist is a strong advantage.
Technical Skills :
Solid diagnostic and troubleshooting capabilities.
Familiarity with OEM diagnostic tools remote support platforms and digital repair systems.
Knowledge of high-voltage safety procedures and EV architecture.
Ability to interpret technical data failure patterns and quality reports.
Soft Skills & Behaviours :
Customer-focused mindset with strong communication skills according to Premium/Luxury standards.
Ability to operate independently in the field with discipline and reliability.
Strong problem-solving approach and sense of ownership.
Calm professional and confident when dealing with customers onsite.
Other Requirements :
Valid drivers license.
Ability to travel within the region for on-site interventions.
Fluent in Italian and English.
Location: Based in Milan with an itinerant schedule covering customer sites as needed
Type of Employment: Full-time
About BYD Group:
Founded in February 1995 BYD Group is a leading high-tech multi-sector company focused on innovation and development in the automotive rail energy and electronics industries. Committed to creating a better life through technological innovations BYD Group leverages a powerful network of over 40 subsidiaries and 700000 employees across more than 400 cities in 79 countries actively driving the implementation of complete zero-emission and emission-reduction 2023 BYD Auto sold 3.02 million NEVs (BEVPHEV) globally maintaining its position as the world leader in NEV January 2024 BYD became the official partner of UEFA EURO 2024 providing eco-friendly mobility services for the championship.
BYD embraces the responsibilities and duties of this era firmly embracing the tides of electrification and automotive intelligence and is asserting itself as a global leader in new energy vehicles in China and around the world paving the way for ecological innovation and development.
Our goal is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent to join this mission and make a positive impact in a diverse and dynamic world.
Key Skills
- Active Directory
- Customer Service
- Cloud
- PowerShell
- OS
- Windows
- Database
- Infrastructure
- Linux
- Java
- Technical Assistance
- Procedures
- hardware
- Technical Support
- UNIX
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
