Technician, Applications

Technician Applications
12 months contract 100% onsite

Position Summary

Progression Applications Support Technician Role providing in-depth technical support on Levels 1 and 2 support items associated with an Applications Portfolio across the Ireland Campus.

Key Areas of Responsibility

Provide the following levels of support associated with Applications:

• Level 1 Support (e.g. general inquiries technical questions troubleshooting problem reproduction and basic procedural how-to questions including MES Opcenter workflows work instructions container behaviour and user-interface configuration.)

• Level 2 Support (e.g. installation and configuration items which are of a less complex nature including MES Opcenter model changes such as resource updates data collection configuration attribute extensions and basic workflow adjustment)

• Problem management assisting in identifying the potential root causes for recurring incidents at Level 1 and Level 2 support areas including issues stemming from MES model logic routing definitions WIP behaviour or integration points.

• Support internal customers in any day-to-day activities including MES execution tasks master data changes and system usage queries.

• Support Production and upgrade activities.

• Maintain related user documentation / Standard Operating Procedures as instructed by more senior team members.

• Ability to work with cross-functional teams.

• Competently performs day to day activities and elevates more complex decisions.

• Work collaboratively with others to achieve business objectives using communication and diplomacy skills.

• Ability Initiate actions to improve MES processes model robustness system usability or data quality

• Translate objectives into an action plan with the help of a supervisor / mentor.

• Develop skills needed to perform effectively in the role including deeper understanding of MES modelling concepts such as workflows operations BOMs BOs resource modelling and data collection plans.

• Provide on the job training/support to new team members.

• Ability to use data and metrics to anticipate problems and will demonstrates the required values behaviours competencies in achieving these results.

• All other duties as assigned.

Qualifications Knowledge & Skills

• Third Level Qualification (minimum NFQ 6) within a Software or IT related discipline or equivalent combination of education training and experience.

• 4 years experience within a Manufacturing Environment or equivalent ideally with exposure to MES systems such as Siemens Opcenter / Camstar.

• Foundation Level understanding of Systems and System Development Lifecycle.

• Executes tactically under direction and competently performs day to day activities and elevates more complex activities.

• High level of problem solving skills and a logical thinker.

• Very good written and verbal communication skills.

• Very good customer handling skills.

• Ability to remain calm under pressure.

• Team player with highly developed interpersonal skills.

• Self-motivated with excellent initiative and attention to detail.

• Excellent time management skills and ability to prioritize workload.