Operations Manager (Support) Leaply

Hi! Were Leaply a fast-growing ecosystem of digital and physical products designed to help people build healthier habits and lead better lives. We launched in 2024 and have already seen explosive growth 10x revenue in the past six months with strong traction across the US Europe and beyond.

At Leaply we challenge traditional career paths we value ownership over job titles and impact over process. As we scale were looking for a sharp data-driven Operations Manager to refine our support engine enhance team performance and implement scalable systems.

In this role youll own the operational efficiency of our support function from optimizing KPI frameworks to automating workflows implementing AI and developing strong internal leaders.

What youll do:

• Optimize & Scale: Take ownership of support operations ensuring they are lean efficient and ready to support our continued growth.

• Drive Performance: Refine the KPI system and strengthen Quality Assurance (QA) processes to ensure high-quality user experience (to have the best CSAT/QA).

• Implement Automation: Identify operational bottlenecks and deploy tech solutions (Zendesk AI tools automated workflows) to increase team productivity.

• Lead & Develop: Manage the full talent lifecycle.

• Cross-functional Collaboration: Work closely with Product and Growth teams to turn customer feedback into actionable business insights.

Youre a great fit if you:

• Are a Systems Thinker: You look at the big picture identify bottlenecks and build processes that eliminate them.

• Have Proven People Management Experience: 1 years of leading teams (Support background is a significant plus but we prioritize leadership and logical thinking).

• Are Data-Driven: You are comfortable with Google Sheets building dashboards and using data to guide your decisions.

• Are Tech-Savvy: You have under the hood experience with CRMs Notion and creating automated workflows.

• Thrive in Fast-Paced Environments: You move fast embrace change and can handle multiple priorities without losing focus.

• Are a Strong Communicator: English level B2 comfortable working across global markets.

Bonus points for:

• Hands-on experience managing support operations in a high-growth B2C startup.

• Deep understanding of Tier 1 markets (US UK Canada Australia).

• Experience using AI tools (ChatGPT NotebookLM Zapier) to optimize business processes.

What youll get:

• Competitive compensation and a high-impact role.

• Full Ownership: Freedom to optimize and evolve the support function as you see fit.

• Office in Kyiv or Warsaw with perks (lunches health insurance gym).

• Support from the best: Access to internal professional communities (Marketing Product Operations) within the SKELAR network.

• A meaningful mission: Help millions of people live healthier lives every day.

Leaply is backed by SKELAR a venture builder with over 13 successful B2C businesses. Beyond business we support the SKELAR Foundation a charitable initiative created by employees to support the Ukrainian Armed Forces.

Join us in building the next big thing!

Required Experience:

Manager