Financial Svcs Manager (APAC)

Role Summary

The AP Operations Manager AERO based in India is responsible for leading a team whom oversees the endtoend Accounts Payable operations across the EMEA and APAC regions. This leader ensures high-quality invoice processing vendor support payment accuracy and compliance for a multi-country multi-time-zone AP organization.

The role manages a team of AP specialists delivering invoice posting inquiries resolution exception clearing reconciliations and optimization initiatives. The manager will also collaborate heavily with global process owners procurement controllership supply chain and system/automation teams to enhance operational efficiency and standardize processes across regions.

This is a highly visible role within Global AP serving as an operational backbone across two major regions.

Key Responsibilities

1. EndtoEnd AP Invoice Processing (EMEA + APAC)

• Oversee daily invoice posting operations for all EMEA & APAC entities.
• Ensure accuracy and compliance across:
  • Scanned invoice queues
  • Vendor submission channels
  • Credit/debit memo processing
  • Down payments nonPO transactions OT & V payments
  • Invoice-on-hold resolution
• Partner with regional Procurement and SQA teams to drive improved match rates and defect reduction.
• Ensure compliance with regional tax regulatory and SOX standards.

2. Inquiries Adjustments & AP Help Desk Management

• Manage AP Help Desk teams supporting suppliers and internal partners across both regions.
• Oversee:
  • Audit requests
  • Invoice retention (clearing / follow-up)
  • Supplier care escalations
• Drive SLA adherence and reduce aging backlog for supplier queries.
• Strengthen regional stakeholder communication.

3. Exception Clearing & Issue Resolution

• Lead exceptions across both regions including:
  • Clearing down payments
  • Proper application of credit memos
  • Aged debit balance clearance & refund processing
• Own exception clearing for:
  • GR/IR cleanup prior to month-end
  • Duplicate payment detection & remediation
  • Unclaimed property reconciliation classification & due diligence

4. Posting Corrections & Payment Accuracy

• Supervise:
  • Short payments
  • ERS (Evaluated Receipt Settlement) adjustments
  • Posting error corrections
• Ensure root cause analysis and prevent recurrence.

5. Optimization & Automation Leadership

• Identify and lead continuous improvement initiatives across APAC and EMEA operations.
• Drive:
  • Automation projects (RPA workflow redesign digital forms)
  • Cost reduction activities
  • KPI dashboard expansion & performance visibility
  • Cycle time improvement
• Align regional processes with Global AP standards and transformation roadmap.

6. Leadership & Team Development

• Lead mentor and develop a team of 58 AP professionals across both regions.
• Build a strong regional operational bench and succession pipeline.
• Ensure all regional teams operate with consistent SOPs standardized KPIs and quality controls.
• Partner proactively with the Global AP Director to execute global strategies at the regional level.

You Should Have

• 5+ years of AP or finance operations experience in a global or multi-region environment.
• Strong SAP (preferred) or enterprise ERP knowledge.
• Deep understanding of compliance controls SOX GR/IR and invoice lifecycle processes.
• Strong communication and stakeholder management across time zones.

We Value

• Bachelors degree in Accounting Finance Business or related field (MBA preferred).
• Shared services or multinational operations experience.
• Lean/Six Sigma/continuous improvement certification.
• Demonstrated success leading crossregional process alignment.
• High analytical rigor and ability to diagnose operational bottlenecks.