Head of Digital Operations

Are you a people-focused and hands-on IT professional who enjoys improving operations leading others and making things run better Do you want to take the next step in your career and move into a broader leadership role ASSA ABLOY Nordics is looking for a skilled and forward-thinking Head of Digital Operations to lead our IT Operations function (68 employees) in the Nordics. Based in Eskilstuna Sweden you will ensure stable efficient and secure IT services that empower our business to operate this role youll thrive in a collaborative innovative culture that empowers you to build a career to be proud of.

You will be part of the IT Nordics Management Team which includes the Nordic managers of Digital Workplace & Service Desk (located in Norway) Digital Architecture & Development (located in Finland) and IT PMO functions.

You will be reporting to the Nordics IT Director (located in Denmark).

What you will do as our Head of Digital Operations

As our Head of Digital Operations you will be responsible for leading the teams that deliver high-quality Application and Infrastructure services aligned with business needs. You will ensure a stable and flexible IT environment while driving simplification cost optimization and operational excellence across the Nordics.

This position is well suited for someone who has already worked in a senior operational IT role such as team lead technical project manager service owner or similar and now wants to take on broader responsibility people leadership and a more strategic position while still staying close to operations.

You will take ownership of both day-to-day operations and long-term digital strategies; from ensuring compliance with cybersecurity standards such as ISO27001 and NIS2 to managing key vendor partnerships and driving continuous improvement across services. You will collaborate closely with internal stakeholders as well as divisional (EMEIA) and Group IT to align local initiatives with global direction and support seamless service delivery.

You would also:

• Lead mentor and inspire a team of internal and external IT professionals based in the Nordic countries (majority in Finland and Sweden).
• Foster collaboration engagement and continuous growth for your IT Operations team (6-8 employees internally).
• Oversee the delivery maintenance and documentation of IT services to ensure reliability scalability and performance.
• Manage vendor and partner relationships ensuring cost efficiency value creation and service quality.
• Drive and support local IT projects from concept to delivery ensuring successful execution and alignment with business needs.

The skills and experience you need

We are looking for someone who has:

• 35 years experience within IT operations or IT service management ideally with some experience of leading others formally or informally (for example as a team lead service owner technical lead or project lead).
• Good knowledge of ITIL processes and practical ITSM experience.
• Experience with Microsoft 365 Azure and ITSM tools such as ServiceNow.
• Understanding of cybersecurity and governance frameworks (ISO27001 NIS2).
• Excellent communication and stakeholder management skills with fluency in English and one of the Nordic languages (both spoken and written).

The ideal candidate isanalyticaland hands-onIT leader who thrives in complex environments andwith a strong quality mindset. You combine problem-solving skills with a pragmatic and structured approach balancing strategicobjectiveswith hands-on execution. You are collaborative communicative and comfortable working across organizational boundaries to build trust and alignment. Experience with Agile or Scrum frameworks is a strong advantage as is familiarity with cloud transformation or hybrid infrastructure environments. Fluency in a Nordic language ismandatory what matters most is your ability to lead through influence foster teamwork and drive operational excellence across diverse teams and stakeholders.

What we offer

Were passionate about providing amazing opportunities and benefits so you can continue and progress a lifelong career with us heres what we have to offer:

• Learning and career development opportunities whether its online learning management training or enhancing your skills.
• A competitive salary
• Stable employment in a friendly international atmosphere

We review applications regularly so dont wait.

We are building diverse and inclusive teams and encourage applications from all who can envision themselves working with us.

To ensure that your personal information is secure we do not review any applications sent via email or post. If you have any questions about the role or the process please send an email to Khalil Kabakibi Talent Acquisition Business Partner at .

The position requires a personal security pre-employment check in addition to a security interview and evaluation in accordance with the Swedish Protective Security Act Säkerhetsskyddslagen (2018:585). The personal security assessment will be conducted once the recruitment selection process is completed (before employment can be offered).

Lets together create a safer and more open world!

To find out more about us visit .

We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.