Product Owner

Job Title: Great Plains Product Owner (Hands-On / Level 3 Support)
Location: 100% Remote
Duration: 06 Month Contract To Hire
INTERVIEW TYPE
Process: Two rounds both next week

NOTE: NO H1B // Local Candidates with DL

Position Summary
The Great Plains Product Owner is responsible for owning the vision roadmap and day-to-day execution of a designated Enterprise Resource Planning (GP) platform. This role serves as the primary functional and business owner of the GP ensuring the system delivers measurable business value while remaining stable scalable and well-supported.
In addition to traditional product ownership responsibilities this role is highly hands-on and provides Level 3 (L3) GP support acting as the internal subject-matter expert for complex functional issues configuration integrations and system behavior. The GP Product Owner bridges business operations IT vendors and support teams to ensure both strategic progress and operational excellence.

Essential Duties and Responsibilities:
Product Ownership & Strategy
Own the Great Plains product vision roadmap and backlog aligned with business strategy and operational priorities
Translate business needs into clear user stories functional requirements and acceptance criteria
Prioritize enhancements technical debt and support work to balance innovation with stability
Act as the final decision-maker on GP design configuration standards and trade-offs
Partner with business stakeholders to identify process improvements and optimization opportunities

Hands-On GP Configuration & Expertise
Configure and maintain GP modules workflows business rules and security roles
Perform impact analysis for changes across finance operations supply chain projects and integrations
Review and validate system configurations data models and automation logic
Participate directly in testing (unit integration UAT) and release validation
Ensure GP solutions align with best practices while supporting real-world business needs

Level 3 (L3) GP Support
Serve as the escalation point for complex GP incidents and defects beyond L1/L2 support
Diagnose root causes across configuration data integrations and business processes
Resolve high-severity production issues and lead incident post-mortems
Collaborate with vendors and system integrators on advanced troubleshooting and fixes
Identify recurring issues and drive permanent corrective actions

Delivery & Execution
Work closely with developers integration teams and vendors to deliver GP enhancements
Manage sprint planning backlog grooming and release coordination for GP workstreams
Ensure solutions are well-documented and operationally supportable
Validate that delivered functionality meets business outcomes not just technical completion

Stakeholder & Vendor Management
Act as the primary GP liaison between business leaders IT teams and external partners
Set clear expectations on scope timelines and support responsibilities
Review vendor deliverables for quality completeness and alignment with requirements
Hold vendors accountable for support responsiveness and solution quality

Governance Documentation & Continuous Improvement
Maintain GP functional documentation configuration standards and support runbooks
Enforce change management release governance and data integrity controls
Track GP KPIs such as system stability incident trends and enhancement throughput
Continuously improve GP usability performance and supportability

Required Qualifications
5 years of experience working with enterprise GP systems in a functional product or analyst role
Proven experience as a Product Owner Functional Lead or Senior Business Analyst
Strong hands-on experience configuring and supporting an GP platform
Demonstrated experience providing Level 3 GP support in a production environment
Deep understanding of core GP domains (Finance Operations Supply Chain Projects or Manufacturing)
Experience working in Agile or hybrid delivery models
Strong analytical troubleshooting and problem-solving skills
Ability to communicate effectively with both technical and non-technical stakeholders

Preferred Qualifications
Experience with Microsoft Dynamics 365 SAP Oracle or NetSuite GP platforms
GP or Agile certifications (CSPO SAFe PO/PM or platform-specific certifications)
Experience in multi-entity multi-company or acquisition-driven environments
Familiarity with integrations data flows and reporting platforms (e.g. Power BI)
Experience working in a regulated or operationally critical environment

Key Competencies
Business-outcome focused with strong operational empathy
Comfortable switching between strategy and deep hands-on execution
Strong ownership mindset and bias toward accountability
Ability to make pragmatic decisions in complex environments
Calm and effective under production pressure

Reporting & Collaboration
Reports to: Director of EntGPrise Applications / GP Program Lead
Works closely with: Finance Operations Supply Chain Project Management IT Operations Data & Integration Teams and GP vendors

Arushi Khanna Associate - Hiring & Recruitment
Email:
&
Vishal (Victor) Verma Assistant Manager

NS IT Solutions

Required Skills:

MICROSOFT DYNAMICS 365TESTINGSAPUAT