IT Support Technician

Job Requirements:

Installs configures and provides ongoing usability of desktop computers peripheral equipment and software within established standards and guidelines.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Works with Help Desk and Network Operations personnel asappropriate todetermineand resolve problems received from users.
Interact withnumerouscomputer platforms in a multi-layered server environment.
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems file servers email servers computer conferencing systems application servers and administrative systems.
Trains and orients staff on the use of hardware and software
Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
Maintainingother computer peripheral devices such as printers and solving printing problems if they arise
Works with procurement staff topurchasehardwaresoftware and computer supplies.
Assesses functional needs todeterminespecifications for purchases.
AssistsinmaintainingLAN/WAN records and asappropriate telephone systems cable.
Support andmaintainall corporate quality standards policies procedures and work instructions as outlined in the company quality system documentation.
Ensure customer satisfaction by preventing the occurrencesof nonconformities relating to product process and quality systems.
All other duties as assigned

Position Requirements:

Associates Degree technical certificate or equivalent experience
2 - 4 years of related work experience
Working knowledge of fundamental operations of relevant software hardware and other equipment
Proficient with: Microsoft XP Professional/Windows 7 Professional; MS Office Applications; Adobe MS Exchange 2007
Solid understanding of desktop hardware
Ability to troubleshoot diagnose and repair a wide range of increasingly complex computer hardware and peripheral devices purchased from a variety of vendors
Excellent customer service interpersonal skills and ability to deal effectively with clients
Oral and written communication skills
Problem analysis and solving
Attention to detail
Able to work with minimal supervision and within a team-oriented environment
Able to multitask
Stress tolerance

Physical Requirements:

This position requires the following physical activities: reaching sitting lifting finger dexterity grasping feeling repetitive motions talking hearing and visual acuity.
Ability to lift/move up to 40 pounds solo and greater weights in a team-lift environment