Lead Data Analyst – Customer Success Strategy & Ops (Strategic Initiatives)
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Job Location:
Cambridge, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
-
Job Title
Lead Data Analyst Customer Success Strategy & Ops (Strategic Initiatives)
Role Summary
The HubSpot Customer Success Strategy and Operations team is looking for a Lead Data Analyst to join our team. This is an individual contributor leadership role intended for individuals who have demonstrated the capability of taking cross-functional mission-critical projects and delivering success.
In this role you will combine deep data insights with business expertise to deliver comprehensive solutions that tackle critical challenges. This role offers exposure to HubSpot C-suites and growth opportunities for those who want to shape the future of the business.
Lead Business Analysts act as Strategic Advisors to executive leadership. You will focus on tackling the most ambiguous business questions translating high-level corporate strategy into tangible operational requirements and ensuring alignment across cross-functional teams.
In this role while you operate with a high degree of autonomyleveraging AI tools to define analytical standardsyou serve as a mentor to the Operations Analytics community advising on frameworks and advocating for improvements in data governance.
What Youll Do
- Own the end-to-end metric work in emerging product and customer experience areaspartnering with management to define success measurements and driving clarity on what good looks like.
- Deliver effective exploratory analyses and advanced methods to identify trends and key drivers of customer retention outcomes and operational performance.
- Collaborate with cross-functional teams to develop and implement strategies that improve customer experience retention revenue growth and operational efficiency.
- Create effective dashboards and analytical artifacts to communicate insights to stakeholders and monitor business health.
- Translate ambiguous high-level business questions into clear analytical roadmaps and execution plans communicating insights with a concrete plan for action.
- Navigate an enterprise-scale data environment and own the development of scalable analytical assets that drive efficiency and consistency.
- Proactively identify opportunities to improve standards processes and delivery for analytics work across the organization advocating for improvements in architecture and data governance.
What Youll Bring
Required Qualifications
- Academic or professional experience with a heavy quantitative analytical focus.
- Track record of driving organization-wide impact by influencing decision-making with data while working with cross-functional executive stakeholders.
- Exceptional communication skills with a proven ability to present recommendations to outcomes-driven executive audiences.
- Demonstrated passion for teaching mentoring or developing othersparticularly without direct management authority.
- Ability to work autonomously and drive influence through innovation in a high-growth fast-changing SaaS environment.
- Experience using AI to elevate analytical standards and scale project execution without sacrificing rigor.
- Ability to package and present recommendations to executive stakeholders through a balance of quantitative analysis and qualitative strategic perspective.
- Experience building commercial models (e.g. ROI LTV) and forecasting trends to inform near-term and long-term operational decisions.
Nice-to-Have Qualifications
- Experience partnering closely with Customer Success or Go-To-Market leadership teams.
- Exposure to enterprise-scale analytics environments supporting customer lifecycle analytics.
- Prior experience acting as an informal analytical leader within an analytics or operations community.
Where Youll Work
- Location: United States
- Work location preference eligibility: Remote
Pay & Benefits
The cash compensation below includes base salary on-target commission for employees in eligible roles and annual bonus targets under HubSpots bonus plan for eligible addition to cash compensation some roles are eligible to participate in HubSpots equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills experience qualifications and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpots compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot fair compensation practices arent just about checking off the box for legal compliance. Its about living out our value of transparency with our employees candidates and community.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates but all hiring decisions are always human. More information can be found here. By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
IC
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
HubSpot develops cloud-based, inbound marketing software that allows businesses to transform the way that they market online.
