Team Leader Placing and Billing (Great Britian)

Thane - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Description

Great Britain Placing and Billing a line of business within the Corporate Risk and Broking segments operates to deliver the best client outcomes by fully integrating and mobilising Willis Towers Watsons relationships with insurers and providing specialist expertise throughout the client experience.

Role: Great Britian - Placing and Billing

Designation: BSTS / Assistant Manager

Business Unit: Placing and Billing

Shift: Morning/Afternoon rotational (06:30 03:30) (01:30 10:30)

Location: Ithink Thane

Principal Duties/Responsibilities

Process & Stakeholder Management:

Deliver/Manage KPIs and metrics in line with prescribed targets
Prioritise and organise work according to business priorities
Drive process improvements within team for improved efficiency client experience or better risk controls
Periodic review of process risks and ensuring adequate controls are in place
Meet with stakeholders to discuss process-related challenges and opportunities
Work with relevant stakeholders for effectively resolving escalations
Complete ad-hoc tasks as directed by Manager
Proactively support key initiatives delivered to implement change

Resource Planning:

Forecasting and planning of resource requirements
Manage resources efficiently through peaks and troughs in the business cycle
Ensure contingency planning is in place for critical resources

People Management / Development:

Set appropriate goals & expectations for the team and conduct regular progress reviews
Work closely with individuals and groom them to their full potential
Assess and develop competency levels to ensure team members have the expertise needed to add value
Proactively identify performance issues create action plans and coach for improvement
Conduct 1-1 and team meetings in line with Operational Engagement Framework
Manage attrition and absenteeism in the team
Monthly nominations for SPOT award and R&R
Conduct and document half-yearly and yearly appraisals for team members; obtain feedback from Technical Leader
Recognise high performers and engage them with the right opportunity

Top 5 Competencies

Focusing on Clients
Working in Teams
Driving Excellence
Influencing Stakeholders
Developing Talent

Skills:

Excellent verbal and written communication skills
Good interpersonal skills
Good analytical skills
Stakeholder management

Responsibilities

Qualifications

Graduation

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email.

DescriptionGreat Britain Placing and Billing a line of business within the Corporate Risk and Broking segments operates to deliver the best client outcomes by fully integrating and mobilising Willis Towers Watsons relationships with insurers and providing specialist expertise throughout the client ...