Teal Leader Placing and Billing (Great Britian)
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Job Summary
Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828 Willis Towers Watson has 45000 employees serving more than 140 countries and markets.
Responsibilities
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Qualifications
Role: Great Britian - Placing and Billing
Designation: BSTS / Assistant Manager
Business Unit: Placing and Billing
Shift: Morning/Afternoon rotational (06:30 03:30) (01:30 10:30)
Location: Ithink Thane
Principal Duties/Responsibilities
Process & Stakeholder Management:
Deliver/Manage KPIs and metrics in line with prescribed targets
Prioritise and organise work according to business priorities
Drive process improvements within team for improved efficiency client experience or better risk controls
Periodic review of process risks and ensuring adequate controls are in place
Meet with stakeholders to discuss process-related challenges and opportunities
Work with relevant stakeholders for effectively resolving escalations
Complete ad-hoc tasks as directed by Manager
Proactively support key initiatives delivered to implement change
Resource Planning:
Forecasting and planning of resource requirements
Manage resources efficiently through peaks and troughs in the business cycle
Ensure contingency planning is in place for critical resources
People Management / Development:
Set appropriate goals & expectations for the team and conduct regular progress reviews
Work closely with individuals and groom them to their full potential
Assess and develop competency levels to ensure team members have the expertise needed to add value
Proactively identify performance issues create action plans and coach for improvement
Conduct 1-1 and team meetings in line with Operational Engagement Framework
Manage attrition and absenteeism in the team
Monthly nominations for SPOT award and R&R
Conduct and document half-yearly and yearly appraisals for team members; obtain feedback from Technical Leader
Recognise high performers and engage them with the right opportunity
Top 5 Competencies
Focusing on Clients
Working in Teams
Driving Excellence
Influencing Stakeholders
Developing Talent
Required Qualifications Skills Knowledge Experience
Qualifications:
Any Graduate / Postgraduate
Skills:
Excellent verbal and written communication skills
Good interpersonal skills
Good analytical skills
Stakeholder management
Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email.
Any Graduate / Postgraduate
Key Skills
- Datawarehousing
- Clinical Data Management
- Logistics Distribution
- General Insurance
- General Services
- Adobe Flash
