Ingeniero NOC (Network Operations Center) – Nivel 3

Medellín - Colombia

Monthly Salary: COP 2070 - 2070

Experience Required: 4-5years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a Tier 3 NOC Engineer to ensure the 24/7 availability stability and performance of enterprise network infrastructure. This role focuses on advanced monitoring incident response escalation management and collaboration with internal teams and vendors while maintaining SLA commitments.

Requirements

Solid knowledge of TCP/IP routing switching VLANs QoS and network troubleshooting
Hands-on experience with Cisco Meraki Ruckus Aruba/HP networking equipment
Experience with firewalls (Cisco ASA Fortinet WatchGuard)
Strong packet analysis skills using Wireshark and tcpdump
Experience with monitoring tools and alert management
At least 1 year of experience in NOC or network operations roles
Strong communication skills and ability to remain calm during critical incidents

Preferred / Nice to Have

Experience with Property Management Systems (PMS) or hospitality technology
Networking certifications such as CCNA CCNP Meraki Ruckus Aruba Fortinet NSE Network or CWNA

Work Schedule & Availability

Shift-based role supporting 24/7 operations
On-call availability may be required
Office-based or remote work options depending on location

Key Responsibilities

Monitor network and infrastructure performance using tools such as SolarWinds PRTG Nagios Zabbix and proprietary monitoring systems
Respond to alerts and network incidents within SLA timelines performing advanced triage and troubleshooting
Act as escalation point for Tier 1 and Tier 2 teams and coordinate with senior engineers and vendors
Perform root cause analysis (RCA) document incidents and recommend preventive improvements
Configure maintain and troubleshoot routers switches firewalls wireless networks VPNs VLANs and SD-WAN environments
Support LAN WAN MPLS wireless DNS DHCP NAT VoIP and routing protocols (BGP OSPF EIGRP STP)
Execute firmware upgrades patches configuration changes and maintenance activities following change management processes
Coordinate with field technicians for on-site support WiFi surveys PMS connectivity issues and third-party vendor troubleshooting
Maintain network documentation topology diagrams SOPs and post-incident reports

Required Education:

Not required

Requirements

Solid knowledge of TCP/IP routing switching VLANs QoS and network troubleshooting
Hands-on experience with Cisco Meraki Ruckus Aruba/HP networking equipment
Experience with firewalls (Cisco ASA Fortinet WatchGuard)
Strong packet analysis skills using Wireshark and tcpdump
Experience with monitoring tools and alert management
At least 1 year of experience in NOC or network operations roles
Strong communication skills and ability to remain calm during critical incidents

Preferred / Nice to Have

Experience with Property Management Systems (PMS) or hospitality technology
Networking certifications such as CCNA CCNP Meraki Ruckus Aruba Fortinet NSE Network or CWNA

Work Schedule & Availability

Shift-based role supporting 24/7 operations
On-call availability may be required
Office-based or remote work options depending on location

Key Responsibilities

Monitor network and infrastructure performance using tools such as SolarWinds PRTG Nagios Zabbix and proprietary monitoring systems
Respond to alerts and network incidents within SLA timelines performing advanced triage and troubleshooting
Act as escalation point for Tier 1 and Tier 2 teams and coordinate with senior engineers and vendors
Perform root cause analysis (RCA) document incidents and recommend preventive improvements
Configure maintain and troubleshoot routers switches firewalls wireless networks VPNs VLANs and SD-WAN environments
Support LAN WAN MPLS wireless DNS DHCP NAT VoIP and routing protocols (BGP OSPF EIGRP STP)
Execute firmware upgrades patches configuration changes and maintenance activities following change management processes
Coordinate with field technicians for on-site support WiFi surveys PMS connectivity issues and third-party vendor troubleshooting
Maintain network documentation topology diagrams SOPs and post-incident reports