Senior Manager, People & Culture (Employee Relations)
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
The role is responsible for ensuring a positive work environment and fair workplace by managing employee relations matters keeping abreast of and ensuring compliance with policies and regulations and fostering effective communication between employees and management. He/she is responsible for managing various aspects of employee relations including investigations conflict resolution and policy implementation.
Key Responsibilities
Leadership & Strategy
- Lead and manage the People Relations team providing coaching mentorship and guidance.
- Develop and implement employee relation strategies policies and practices aligned with organizational values and legal requirements.
- Act as a strategic advisor to People & Culture Leaders and Business Leaders on employee relation matters.
Case Management
- Primary point of contact for employees regarding workplace issues grievances and complaints.
- Mediate and resolve conflicts and disputesinvolving unions management employees or government agencies. This includes conducting investigations onemployee complaints allegations of misconduct conflicts unauthorized change and recommend appropriate resolutions.
- Ensure investigationsadhere to investigation protocolsestablish facts and identify patterns/systemic issues and preparedetailedreport on findings conclusions and make recommendations to Management and in accordance withemployment laws regulations and company policies.
- Perform data and root cause analysis to identify opportunities for improvement.
- Coordinate with and assist Internal Audit in employee-related investigations.
- Advise and educate line managers on lessons learnt from cases investigated and foster a culture of ethical fair decision-making and behaviour across the organization.
- Go-to person for case management and provide reliable counsel to People & Culture Leaders.
Reporting Documentation Process Improvements
- Maintain accurate records of compliance activities - incident/investigation documentations reports training etc.
- Update management and stakeholders on compliance status and issues.
- Interact with Group Compliance team Union and other stakeholders to stay informed and abreast about changes in employment laws regulations etc that may affect Singtel Group.
- Optimizing HR processes and workflows which involves streamlining and improving the efficiency of case management.
- Use data insights to recommend proactive measures and process improvements
The ideal candidate should have/be
- Bachelors degree in human resources or business administration and is IHRP Certified.
- At least 8-10 years of related working experience in HR compliance and Industrial Relations from both union and employers perspective.
- Proven experience in leading or managing an employee relation team or function.
- Solid understanding of Singapore labour laws regulations compliance requirements and best practices.
- Experience in grievance handling and investigations.
- Strong interpersonal and conflict resolution skills.
- Excellent communication abilities including presentation skills.
- Skilled in analysis problem-solving skills critical thinking and meticulous attention to detail.
Required Experience:
Senior Manager
Key Skills
- Employee Relations
- Fmla
- Human Resources Management
- Mediation Experience
- Conflict Management
- HRIS
- Performance Management
- Employment & Labor Law
- Qualitative Analysis
- Alternative dispute resolution
- Human Resources
- Mentoring
About Company
The Singtel Group, Asia's leading communications group provides a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions.
