Associate Principle Client Delivery Executive

What success looks like in this role:

Associate Principal Client Delivery Executive Support to Client IT Systems
Location: Sydney
Your Mission
If you thrive in a dynamic environment where agility ownership and innovation drive success this role is for you. As a trusted partner managing enterprise and client IT systems youll play a critical role in ensuring seamless service delivery driving operational excellence and enabling strategic outcomes.
Were looking for a customer-focused solutions-driven leader who can navigate complexity adapt quickly and deliver exceptional results. Success in this role means strengthening client relationships optimizing IT service performance and proactively managing risks and opportunities.

What Youll Be Doing

• Owning the Relationship Act as the primary point of contact for the client ensuring smooth delivery of IT services proactive communication and strong executive engagement.
• Managing Client IT Systems Oversee the support to client-facing IT services ensuring compliance with SLAs and operational standards.
• Driving Service Excellence Monitor and optimize workflows ensuring high availability security and reliability across IT systems.
• Influencing Outcomes Represent the organization with confidence negotiating outcomes that balance client needs with business objectives.
• Continuous Improvement Identify opportunities for process enhancements automation and service maturity improvements.
• Risk & Issue Management Proactively identify and mitigate risks related to IT systems and service delivery.
• Governance & Compliance Ensure adherence to security regulatory and contractual obligations in all IT operations.
• Structured Communication Maintain clear reporting and governance processes for stakeholders including escalation and resolution protocols.
• Supporting Growth Collaborate with account leadership to identify new opportunities and position the organization as a trusted IT partner.

What You Bring

• Executive Presence: Ability to build strong relationships across client and enterprise stakeholders.
• Technical & Service Expertise: Solid understanding of enterprise IT systems service management frameworks (ITIL) and client delivery models.
• Strong Communicator: Skilled at translating technical complexity into clear actionable insights for business leaders.
• Agile Thinker: 8 years in IT service delivery or client engagement roles with a focus on continuous improvement.
• Industry Knowledge: Experience in managed services enterprise IT operations and global delivery models.
• Financial Acumen: Ability to manage budgets contracts and operational performance metrics.
• Ownership Mentality: Self-starter with a passion for solving problems and driving results.
• Education: Bachelors degree in IT Business or related discipline (or equivalent experience).
• Flexibility to Travel as needed.

You will be successful in this role if you have:

Bachelors degree and 6-8 years relevant experience OR equivalent combination of education and experience

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