Senior Customer Experience Program Manager

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Innovate with purpose

At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.

Lets give businesses more time for what matters.

Do the best work of your career as a champion for small and mid-size businesses.

BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows including payables receivables and spend and expense management. With BILL businesses are connected to a network of millions of members so they can pay or get paid faster. Through our automated solutions we help SMBs simplify and control their finances so they can confidently manage their businesses and succeed on their terms.

BILL is a trusted partner of leading U.S. financial institutions accounting firms and accounting software providers. We have operations in San Jose CA and Draper UT and are continuing to expand into other geographic locations. If youre looking for a place that helps you do the best work of your career look no further than BILL.

This position is based in Draper UT or San Jose CA hybrid 3x per week.

Make your impact within a rapidly growing Fintech Company

The Strategic Program Management office (SPMO) is responsible for project managing work that is part of the Customer Experience Operations (CXO) divisions strategic roadmap. We partner with all CXO team members up through to our highest level leaders (known as LT) to execute transformative work and lead our governance process. As a member of SPMO you execute on operational initiatives/projects with excellence develop trusted partnerships with our stakeholders and drive strategic thinking across CXO. This is done to support the evolution and transformation of our Customer Experience organization.

Specific Responsibilities include:

Gain a deep understanding of CXO priorities and execute on projects that deliver value against CXO objectives
Plan Coordinate Lead and Govern complex must deliver projects and deliverables that align to department goals and/or CXO organizational strategy.
Document and track program and project results against defined milestones. Measure and report on key project indicators. Quantify the value of program execution
Provide strategic insights analytics and assessment for projects and ad-hoc requests in support of our transformation initiatives
Provide execution support for strategic planning and governance processes meetings communications and presentations including preparation of communications to all stakeholder audiences including executive leadership
Identify and mitigate project risk in partnership with project teams. Escalate blockers to stakeholders and accountable leaders up through and potentially including the CXO VP
Be a change advocate through the creation and execution of change management and communication plans for important CXO deliverables
Proactively assist business partners in facilitating process design and improvement activities
Deliver on assigned work with minimal oversight managing across levels to solve for evolving priorities ambiguity and milestones.

Wed love to chat if you have:

Minimum 5 years of related experience
Demonstrated strong leadership skills exceptional communication and relationship building skills for coordinating and developing positive working relationships with external partners and internal teams.
Led managed and played an active contributing role to project execution governance and delivery including independently creating implementing and executing organizational processes
Managed and facilitated meetings with a variety of stakeholders and demonstrated the ability to influence/drive consensus among cross functional teams
Provided insight analytics and assessment to support planning and/or delivery of projects targeted to achieve the strategic vision or roadmap.
Monitored Customer Service industry trends and environment analyzed service and operational opportunities and leveraged key performance indicators business trends and product developments to improve the customer experience or overall business
Prepared presentation materials for key governance meetings including executive and senior leadership meetings to support the development status and creation of short- and long-term strategies projects and key deliverables.
Ability to manage multiple projects and priorities simultaneously.

Lets talk about benefits

100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
HSA & FSA accounts
Life Insurance Long & Short-term disability coverage
Employee Assistance Program (EAP)
11 Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Whats in it for you

Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
HSA & FSA accounts
Life Insurance Long & Short-term disability coverage
Employee Assistance Program (EAP)
11 Observed holidays and wellness days and flexible time off
Employee Stock Purchase Program with employee discounts
Wellness & Fitness initiatives
Employee recognition and referral programs
And much more

Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Required Experience:

Manager

Innovate with purposeAt BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were ...