Social Media Intern (Hybrid)

About Telnyx

Telnyx is an industry leader thats not just imagining the future of global connectivitywere building it. From architecting and amplifying the reach of a private global multi-cloud IP network to bringing hyperlocal edge technology right to your fingertips through intuitive APIs were shaping a new era of seamless interconnection between people devices and applications.

Were driven by a desire to transform and modernize whats antiquated automate the manual and solve real-world problems through innovative connectivity solutions. As a testament to our success were proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us you can be part of laying the foundations for this interconnected future. Were currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

The Role

Join Telnyxs AEO team for a 4-week internship focused on real-time social media engagement and community management across LinkedIn X (Twitter) and Reddit. Youll work closely with the Director of AEO Support and Marketing teams to monitor conversations engage technical audiences and represent Telnyx publicly in high-visibility moments that shape brand perception.

Key responsibilities

• Social monitoring & engagement: Actively monitor LinkedIn X and Reddit for mentions questions and discussions involving Telnyx.
• Proactive participation: Thoughtfully engage with relevant posts threads and comments to support brand presence and credibility.
• Customer de-escalation: Respond to frustrated or confused users with clarity empathy and accuracy escalating issues when appropriate.
• Issue triage: Identify recurring themes bugs or confusion and surface insights to Support Product or Marketing teams.
• Brand voice execution: Communicate in a professional calm and technically competent tone aligned with Telnyx standards.
• Community awareness: Develop a strong understanding of telco VoIP and developer conversations happening in public forums.

What were looking for

• Clear communicator who can explain technical ideas simply and calmly.
• Thick-skinned and composed when dealing with public criticism or angry users.
• Chronically online (in a good way)you understand how LinkedIn X and Reddit actually work.
• Detail-oriented avoiding misinformation and sloppy public responses.
• Growth mindseteager to learn telco products support workflows and brand communication.
• Important: This is not a meme-posting or brand Twitter role. It is a customer-facing engagement role that requires professionalism restraint and judgment.

Preferred qualifications

• Pursuing a bachelors in communications marketing journalism or similar.
• Experience managing or moderating social media accounts or online communities.
• Familiarity with SaaS developer tools or technical products is a plus.
• Availability for 40 hours/week.
  

Details

• Location & schedule: M/W/F Castle Rock CO office. Tues/Thurs work-from-home
• Compensation: Unpaid. Youll gain experience at a world-class tech company.
• Duration: 4 weeks.

Get hands-on experience managing real conversations that shape how a global tech brand is perceived.

Work arrangement:
This position is hybrid based in Castle Rock CO. You will be expected to work in our Castle Rock office on Mondays Wednesdays and Fridays. We believe in-person collaboration on M/W/F helps with creative teamwork and bonding. Candidates must be able to reliably commute to Castle Rock.

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