IT Support Engineer

IT SupportEngineer

• Are you curious excited by experimentation and always looking to innovate

• Do you want to work in embedded payments where you can keep learning and developing whilst getting hands-on experience

• Do you want to have the opportunity toplayan important rolein a rapidly growing and exciting Fintech business

If so we would love to connect and collaborate!

We want to hire ambitious and value-adding talent intoModulr one of the fastest growing payments businesses in the UK and experiencing significant growth andin thisroleyou will work in a cross-functional team who are asked to solve a problem rather than be handed a task to do. This is an excellent opportunity to work in a high-growth environment with a fast-paced and collaborative culture where you will have great opportunities to work on challenging problems.

About us

We have created an industry-leading API platform with comprehensive online tools and access to meet the demands of daily business have two routes to productallows customers in anysector toconnect tous andour expandingnetwork of accounting and payroll platforms including Sage XeroBrightPayand IRISto Vertical Solutionstargets a growing range of industry verticalswhich directly connect their IT platforms to our APIs and complex payment problems forhundreds of clients in a range of industries including Travel Lending Wage Advance and Investment & Wealth.

We are deeply integrated into the payment the UK we are direct participants of Faster Payments and settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS Open Banking SEPASWIFTand account issuance inmultiplecurrencies. We are principal issuing members of Visa and Mastercard schemes across UK and Europe.

Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.

Our founding team has a wealth of experience in the payments industry and growing successful backed by the venture arms of payments giantsPayPalandFIS as well as growth investorsBlenheimChalcotGeneral AtlanticFrog CapitalandHighlandEurope.

Modulrnow has over 400 employees spread globally across offices in London Edinburgh Amsterdam and Mumbai.

Modulrvalues

• Building the extraordinary; going that extra mile.

• Owning the opportunity; be passionate and proud of the time you invest.

• Move at pace; reach goals faster whilst supported on your career journey.

• Achieve it together working collaboratively and being aModulite.

Summary

The IT Support Engineer will provide technicalassistanceto employees by diagnosing troubleshooting and resolving hardware software and network issues. The role includes managing IT ticketsmaintainingsystems and equipment supporting onboarding setups and ensuring smooth day-to-day IT operations. The ideal candidate is proactive customer-focused and able to resolve issues efficiently while adhering to IT policies and security standards.

Specific duties

• Providetimelytechnical support for hardware software and network issues.

• Troubleshoot laptops desktops printers and peripheral devices.

• Install configure and upgrade operating systems and approved applications.

• Manage IT helpdesk tickets and ensure issues are resolved within SLA.

• Set up and configure new employee devices email accounts and access permissions.

• Maintain inventory of IT equipment and ensuretimelyprocurement or replacement.

• Support video conferencing tools VPN access and remote working setups.

• Ensure adherence to IT security policies and report any identified risks.

• Assistwith user onboarding and offboarding including system access management.

• Coordinate with external vendors for repairs AMC support and escalations.

• Maintain documentation of IT processes configurations and troubleshooting steps.

• Support network troubleshooting and basic server maintenance under guidance.

About you

• You have24years of experience in IT support or a similar technical role.

• Youpossessstrong troubleshooting skills across hardware software and basic networking.

• You are proactive solution-oriented and comfortable working in a fast-paced environment.

• You communicate clearly and patiently with users of all technical levels.

• You are well-organised and can manage multiple support requests simultaneously.

• You follow processes diligently andmaintainaccurateIT documentation.

• You understand the importance of IT security and handle data responsibly.

• Yourea team player who collaborates well with colleagues and external vendors.

• You take ownership of issues follow through until resolution and are eager to learn and grow.

ModInclusion

AtModulr we are working hard to build a morepositivediverse and inclusive culture that helps everyone to feel they belong and can truly bring their whole self to work. Not only is it the right thing to do for everyone in theModulrteamitsalso the right thing to do for our business the community weoperatein andattractingfuture talent. As part of our approach we actively welcome applications from candidates with diverse backgrounds.

By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing but please note that this means we will no longer consider you for the role you have applied for.