Head of Operational Excellence, Immunology

Make your mark for patients

We are seeking a dynamic Head of Operational Excellence to join our Immunology Patient Value Unit (iPVU) in Atlanta. Reporting to the Head of Business Planning & Operations US Immunology this Atlanta-based position is responsible for advancing operational excellence across US Immunology during a critical launch period.

About this role

The Head of Operational Excellence for the Immunology Patient Value Unit (iPVU) is responsible for driving strategic execution across US Immunology operations ensuring the successful delivery of key initiatives. This role manages and develops a team of eleven full-time employees fostering collaboration and high performance. It requires influencing senior leadership and cross-functional teams across both US and global markets while promoting innovation through the implementation of forward-thinking solutions to maintain operational leadership.

What youll do

Key responsibilities include oversight of the Speaker Bureau Congresses Peer-to-Peer programs ANF and special initiatives. The role leads the design and implementation of best-in-class operational frameworks to maximize impact and efficiency.

• Operational Effectiveness: Drive and enable day-to-day operations and elevate standards and optimize workflows in partnership with end-users.
• Meeting Excellence: Establish best practices for meetings to ensure clear expectations and accountable follow-up.
• Process Optimization: Document procedures and recommend improvements for adaptability and responsiveness.
• Stakeholder Engagement: Develop strategies to engage stakeholders and ensure process alignment.
• Strategic Partnership: Advance One Immunology through business operations and lead initiatives such as Peer-to-Peer optimization Congress data integration consulting and ANF reconciliation.
• Technology Adoption: Implement innovative technologies to enhance marketing and streamline operations.
• Advanced Analytics: Utilize data analytics to inform customer insights market dynamics and campaign performance delivering integrated customer experiences.

Who youll work with

• Eleven full-time employees (including five internal staff and six contractors)
• Senior leadership and cross-functional teams across both the US and global markets.
• Stakeholders are involved in key initiatives including the Speaker Bureau Congresses and Peer-to-Peer programs.

Interested For this position youll need the following education experience and skills:

Minimum Qualifications

• Bachelors degree.
• Minimum 10 years experience in healthcare life sciences or healthcare agency roles.
• Minimum of 5 years experience in project management and/or a commercial cross-functional or line function position.

Preferred Qualifications

• Masters degree.
• Director-level experience with a proven ability to lead complex cross-functional projects in global matrixed organizations.
• Proven record of designing and delivering complex cross-functional projects within global matrixed organizations.
• Strong leadership project management and organizational skills; adept at managing multiple projects and resources.
• Highly adaptable proactive and effective communicator comfortable with ambiguity.
• Experience in digital engagement field operations and ecosystem collaboration.

This positions reasonably anticipated salary range is $ 184000k-241500k annually. The actual salary offered will consider internal equity and may also vary depending on the candidates geographic region job-related knowledge skills and experience among other factors.

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe inspired by patients and driven by science.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

At UCB weve embraced a hybrid-first approach to work bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employment decisions will be made without regard to any characteristic protected by applicable federal state or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment your employment with UCB or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws orders and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.