Lead Engineer, NOC Services 251124-1

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Key Responsibilities

Technical Leadership & Escalations

Act as the highest-level technical escalation point for complex NOC incidents
Lead root cause analysis (RCA) for major incidents and recurring problems
Provide expert guidance on Data Centre infrastructure networking servers cloud and security issues
Ensure adherence to SLAs OLAs and service quality standards

NOC Operations & Service Delivery

Oversee 24x7 NOC operations (monitoring alerting incident response)
Ensure proactive monitoring and remediation using Kaseya tools preferably but its not mandatory (RMM PSA automation) or any similar RMM tools such as Solarwinds/Connectwise/Ninja RMM.
Drive incident problem and change management best practices (ITIL-aligned)
Partner with Service Delivery Managers to improve customer satisfaction

Tools Automation & Continuous Improvement

Lead automation initiatives to reduce alert noise and manual effort
Optimize monitoring policies thresholds and runbooks
Contribute to standard operating procedures (SOPs) and knowledge base articles
Evaluate and recommend improvements to NOC tools and platforms

Team Mentorship & Enablement

Mentor and coach NOC engineers and lead engineers
Conduct technical reviews training sessions and skill development plans
Assist with onboarding and ramp-up of new engineers
Promote a culture of accountability learning and operational excellence

Cross-Functional Collaboration

Work closely with Product Support Engineering Product Security and Professional Services teams
Support customer escalations and executive-level incident communications when required

Required Skills & Qualifications

Technical Skills

Strong expertise in:

Windows Server & Linux environments (Optional)
Networking (TCP/IP DNS DHCP VPNs firewalls routing)
Virtualization (VMware Hyper-V)
Cloud platforms (Azure AWS preferred)
Experience with RMM PSA and monitoring tools (Kaseya tools preferred)
Scripting/automation skills (PowerShell Bash Python preferred)

Experience

812 years in IT infrastructure NOC or managed services environments
35 years in a senior/lead technical role
Strong background supporting MSP or enterprise customers
Experience working in 24x7 operational environments

Soft Skills

Strong leadership and decision-making abilities
Excellent communication skills (technical and executive-level)
Ability to work under pressure during major incidents
Customer-first mindset

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.

Required Experience: