Service Engineer

Dongguan - China

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

In This Role Your Responsibilities Will Be:

Responsible for equipment installation commissioning maintenance repair customer training and customer application support.
Responsible for revenue generation throughout the product lifecycle service.
Responsible for following up on customer acceptance after new equipment installation.
Responsible for completing customer service case summaries in the after-sales service system and creating customer equipment service history records.
Provides technical after-sales service offering technical analysis of customer equipment failures identifying root causes and providing solutions.
Possesses intermediate application debugging skills and can independently complete moderately difficult application debugging tasks.
Responsible for providing feedback on product issues to internal technical departments and assisting in improving product manufacturing processes and designs.
For complex customer issues able to independently organize relevant departments within the company to conduct problem diagnosis develop action plans and track implementation.
Possesses continuous learning ability constantly updating product knowledge and improving service technical capabilities.

Who You Are:

Possesses professional skills and is good at communication.

For This Role You Will Need:

Bachelors degree or above in Electrical Automation
Excellent English reading writing and communication skills
Proficient in office software
Three years or more of experience in electromechanical equipment-related technology
Ability to read and understand electrical schematics electronic circuit diagrams pneumatic diagrams and mechanical drawings
Excellent communication and interpersonal skills professional demeanor
Willingness to work long hours at customer sites and travel frequently
Strong continuous learning ability

Preferred Qualifications That Set You Apart:

Customer-focused and proactive
Customer management skillsExperience in ultrasonic laser and automotive industries
Experience in after-sales service of electromechanical equipment

Our Culture & Commitment to You:

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that phenomenal ideas come phenomenal great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Required Experience:

DescriptionIn This Role Your Responsibilities Will Be:Responsible for equipment installation commissioning maintenance repair customer training and customer application support.Responsible for revenue generation throughout the product lifecycle service.Responsible for following up on customer accept...

Description

In This Role Your Responsibilities Will Be:

Responsible for equipment installation commissioning maintenance repair customer training and customer application support.
Responsible for revenue generation throughout the product lifecycle service.
Responsible for following up on customer acceptance after new equipment installation.
Responsible for completing customer service case summaries in the after-sales service system and creating customer equipment service history records.
Provides technical after-sales service offering technical analysis of customer equipment failures identifying root causes and providing solutions.
Possesses intermediate application debugging skills and can independently complete moderately difficult application debugging tasks.
Responsible for providing feedback on product issues to internal technical departments and assisting in improving product manufacturing processes and designs.
For complex customer issues able to independently organize relevant departments within the company to conduct problem diagnosis develop action plans and track implementation.
Possesses continuous learning ability constantly updating product knowledge and improving service technical capabilities.

Who You Are:

Possesses professional skills and is good at communication.

For This Role You Will Need:

Bachelors degree or above in Electrical Automation
Excellent English reading writing and communication skills
Proficient in office software
Three years or more of experience in electromechanical equipment-related technology
Ability to read and understand electrical schematics electronic circuit diagrams pneumatic diagrams and mechanical drawings
Excellent communication and interpersonal skills professional demeanor
Willingness to work long hours at customer sites and travel frequently
Strong continuous learning ability

Preferred Qualifications That Set You Apart:

Customer-focused and proactive
Customer management skillsExperience in ultrasonic laser and automotive industries
Experience in after-sales service of electromechanical equipment

Our Culture & Commitment to You:

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that phenomenal ideas come phenomenal great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans a variety of medical insurance plans Employee Assistance Program employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Required Experience:

Key Skills

Debugging
Computer Networking
ConnectWise
PKI
PowerShell
Windows
C#
Automotive Diagnostics
Medical Imaging
Azure
Technical Support
Troubleshooting

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About Company

Emerson

Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more

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