We are seeking a motivated and detail-oriented Customer Support Specialist to join our team in Kansas City this role you will serve as a key point of contact for customers ensuring their inquiries are handled with accuracy efficiency and professionalism. You will contribute directly to maintaining high service standards while supporting internal processes and operational goals.
This position is ideal for individuals who value clear communication problem-solving and a structured work environment.
Responsibilities
Respond to customer inquiries in a professional and timely manner
Provide accurate information and resolve issues efficiently
Maintain clear and organized documentation of customer interactions
Collaborate with internal teams to ensure consistent service delivery
Follow established procedures while identifying opportunities for improvement
Uphold company standards for quality confidentiality and communication
Qualifications :
Strong verbal and written communication skills
Ability to remain professional and composed in a fast-paced environment
Excellent attention to detail and organizational skills
Problem-solving mindset with a customer-oriented approach
Ability to work independently as well as part of a team
Basic computer proficiency and willingness to learn internal systems
Additional Information :
Competitive salary ($50000 $54000 annually)
Opportunities for professional growth and internal advancement
Structured onboarding and ongoing training
Supportive and collaborative work environment
Stable full-time position with long-term potential
Remote Work :
No
Employment Type :
Full-time
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more