Senior Revenue Operations Specialist (Small Business Segment)

We areseekinga highly motivated and data-drivenSenior Revenue Operations Specialistto support the strategic growth of ourSmall Business segment consisting of bothnew business and upsell/retention motions. This segmentoperateswith ahigh-velocity transactional sales motion wheresingle-call closes arecommonand speed-to-lead is critical.

This role will serve as an essential partner to the sales teams and willbe responsible forprovidingcritical data insights driving operational efficiencies and ensuring alignment across go-to-market functions. While foundational tools and processes exist this is abuilder rolerequiring the ability to strengthen data foundations improve process consistency and unlockadditionalcapacity through smarter use of systems and automation.

The ideal candidate will have a strong ability tooptimizefast-paced sales processes drive performance insights and collaborate cross-functionallyto unlock scalable growth opportunitieswhiledemonstratingcuriosity and fluency inleveragingAI and automationto reduce manual effort and elevate strategic impact.

Responsibilities:

• Own thehigh-level customer journey from lead to advocate aligning teams processes technology data and reporting across this spectrum with formal responsibility beginning atlead creation in the system
• Lead and support the evolution ofSmall Business processes and GTM strategyin collaboration with business unit leadership
• Provideday-to-day operational supportto sales leaders and managers with tools data and processes to enablerep productivity and segment growthin a high-velocity environment
• Enabledata-driven decision-makingby enhancing visibility intofunnel metrics pipeline movement customer health and retention
• Align GTM teams aroundshared processes KPIs and systems helpingestablishconsistent definitions andasingle sourceof truth
• Buildmaintain and enhanceaccurateand actionable Salesforce reporting and dashboards partnering with BI as needed to extend analytical depth
• Analyze sales performance data toidentifytrends surface risks early and recommend actionable improvementsto close rates efficiency and throughput
• Support regular reporting cadences includingdaily and weekly performance monitoring forecasting inputs and monthly/quarterly reviews
• Partner with Sales Managers todrive adoption of reporting tools system workflows and standardized processesidentifyingopportunities to simplify and reduce friction
• Assistinquota setting capacity planning and monitoring key Small Business performance metrics
• Collaborate cross-functionally to supportprocess improvements system enhancements data hygiene initiatives and ad hoc projects
• LeverageAI-enabled analysis and automationwhereappropriate toreduce manual effort and shift focus toward higher-value strategic work while recognizing that strongdata foundations and process designare prerequisites to effective automation

Qualifications

• 5 years of experiencein Sales Operations Revenue Operations Business Analysis or a related role
• Demonstrated success supporting ahigh-velocity sales motion including transactional or single-call close environments (B2B or B2C acceptable)
• Experience supportingboth new business and upsell/retention motions
• Strong analytical skills with a deep understanding ofsales metrics funnel dynamics and customer journey performance
• Proven ability tobuild or rebuild foundational processes reporting and data structuresin environments that are not fully mature
• Comfortoperatingacrossstrategy and execution with the ability to reduce manual analysis and redirect effort toward insight and action
• Ability to take high-level direction and convert it intostreamlined scalable system and processbuilds
• Excellent communication skills with the ability totranslate complex data into clear actionable recommendations
• ProficiencywithSalesforce(required) analytics tools such asSigma Power BI Tableau or similar and Excel (pivot tables advanced formulas data visualization)
• Familiarity with sales engagement enrichment or routing tools (e.g. OutreachSalesloft Gong ZoomInfoLeanDataRingLead) is a plus
• Demonstratedcuriosity and working knowledge of AI or automation tools particularly for accelerating analysis and reporting (expert-level AI experience notrequired)
• A collaborative team-oriented mindset witha strong senseof ownership and accountability

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
• Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
• Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Health -Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
• Insurance - Life disability and supplemental indemnity plans
• Work-Life Balance -Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
• Financial Security -401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
• Wellness -Employee Assistance Program and comprehensive wellness initiatives
• Growth -Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

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