Senior Director, Operations, Facilities & Bike Operations

The Senior Director of Operations Facilities & Bike Operations is responsible for driving consistent operational performance asset excellence and safety across a predominantly US multi-unit portfolio. This role owns facilities strategy safety and risk programs bike fleet operations vendor and contract partnerships and capital planning ensuring every location operates safely efficiently on brand and profitably.

This leader partners closely with Field Operations Real Estate Construction Legal Finance and Brand to deliver scalable standards support growth initiatives (including temporary and pop-up locations) and protect the business through strong safety compliance and asset management practices.

This role leads and develops a high performing team establishing clear accountability performance expectations and ownership across facilities safety and bike operations to drive consistent execution.

Key Responsibilities

Operational Performance & Consistency

• Drive consistent operational facilities and bike operations execution across all locations.
• Partner with field leadership to improve productivity execution discipline and operational standards.
• Identify gaps and implement scalable tools processes and training to improve consistency across all markets
• Respond decisively to operational disruptions balancing urgency cost safety and brand standards

Facilities & Asset Management

• Own the organizations facilities strategy including preventive maintenance repairs lifecycle planning and asset protection.
• Ensure all locations are maintained to brand safety and operational standards.
• Develop a long-term facilities roadmap aligned to performance growth asset longevity and financial return.
• Anticipate risks and proactively adjust plans to minimize operational and financial impact 

Bike Operations & Fleet Management

• Own the organizations bike operations strategy including fleet standards maintenance programs asset lifecycle planning and replacement strategy.
• Ensure the bike fleet consistently meets brand safety and performance standards across all locations.
• Establish and maintain standardized maintenance procedures training and quality controls for bike technicians and field teams.
• Develop long-range fleet planning and capital recommendations to support growth refresh cycles and cost efficiency.
• Monitor fleet health downtime and service levels to drive improved reliability and reduced operational disruption.

Safety Risk & Compliance

• Own the companys safety strategy across all locations including workplace safety incident management compliance and risk mitigation.
• Establish and maintain safety standards training reporting and audit processes.
• Partner with Legal HR and Operations to investigate incidents manage claims support and reduce operational and liability risk.
• Build a strong safety culture that positions safety as a core operational and leadership responsibility.
• Leads calmly and confidently during high pressure situations ensuring clear communication and decisive action

Capital Planning & Project Oversight

• Partner with Finance and Real Estate to develop annual and long-range capital plans including facilities and bike fleet investments.
• Oversee prioritization and execution of capital projects refreshes and major repairs.
• Ensure projects are delivered on time on budget and with minimal operational disruption. 
• Own budget and forecasting for facilities fleet and safety programs ensuring disciplined spend management.

Vendor Contract & Pop-Up / Temporary Location Management

• Lead vendor strategy for facilities bike operations safety and operational services.
• Negotiate and manage contracts service agreements and pricing to drive value and service performance.
• Partner with Legal and Real Estate on contracts and operational readiness for temporary locations pop-ups and special projects.
• Ensure pop-ups and short-term activations meet brand safety operational and equipment standards while remaining financially disciplined and agile
• Continuously assess vendor performance and cost structure to optimize financial outcomes

Cross-Functional Leadership

• Serve as a strategic partner to Field Operations Real Estate Construction Legal IT Finance and Brand teams.
• Support new openings pop-ups transitions and closures from an operational safety facilities and bike readiness perspective.
• Ensure standards scale effectively as the brand grows while protecting profitability 
• Navigate competing priorities with flexibility and strong judgment 

Team Leadership

• Lead and develop a high-performing operations facilities and bike operations team.
• Establish clear roles accountability and development pathways.
• Build a culture of ownership urgency financial accountability and continuous improvement.
• Model adaptability composure under pressure and a solution oriented thinking. 
• Foster a positive resilient team culture that encourages ownership collaboration and proactive problem solving

Data Reporting & Continuous Improvement

• Build dashboards and reporting for facilities bike fleet health safety metrics spend response times and risk indicators.
• Use data to prioritize investments improve service levels reduce downtime and lower incident rates.
• Continuously improve processes to support profitability and operational resilience.
• Translate operational performance into clear financial impact and executive level insights.

Qualifications :

• 10 years of multi-unit operations and/or facilities leadership experience within a multi-market brand (retail hospitality fitness or similar).
• Demonstrated experience owning safety programs and operational risk across a geographically dispersed portfolio.
• Experience leading large-scale equipment or asset fleets (e.g. bikes fitness equipment or similar technical assets).
• Strong background in capital planning vendor management cost control and contract negotiation.
• Experience supporting temporary locations pop-ups or short-term activations preferred.
• Proven ability to lead cross-functional initiatives with Legal Real Estate Finance and Field Operations.
• Strong financial and commercial acumen including budgeting forecasting and ROI analysis.
• Experience building and leading multi-disciplinary teams in fast paced environments
• Demonstrated ability to manage budgets and understand financial impact across P&L capital and operating expenses 

Leadership Profile

The ideal candidate is a results-driven highly organized and collaborative leader who:

• Thrives in a dynamic fast paced moving environment and adapts quickly to shifting priorities; handles pressure with composure and sound judgement
• Thinks on their feet and makes intuitive well informed decisions when faced with ambiguity
• Balances speed with risk management financial discipline while keeping brand standards a priority 
• Drives operational safety and equipment standards across complex multi-market environments
• Brings a strong business and commercial mindset to facilities fleet and contracts
• Maintains an uncompromising focus on safety rider/guest experience and profitability

Success in this role will be measured by

• Consistent operational facilities and bike fleet performance across all markets
• Measurable improvement in safety results and reduction in incidents and risk
• Reduced reactive maintenance bike downtime and operational disruption
• On-time and on-budget delivery of capital fleet and pop-up projects
• Improved cost control vendor performance and asset lifecycle management
• Strong partnership and satisfaction from field and cross-functional leaders
• Demonstrated ability to make sound decisions under pressure that protect both brand and financial outcomes

Pay Transparency: $150k $180k 

Additional Information :

• Medical dental and vision insurance for all eligible employees
• Paid vacation sick holiday and volunteer time-off for eligible employees
• Ride for free at all studios on a walk-in basis per our staff riding policy
• Additional discounted fitness classes
• Retail discount were an athleisure friendly environment
• Company events parties and more!
• 401k with company match
• Paid parental leave for both parents
• Commuter benefits

Remote Work :

No

Employment Type :

Full-time