IT Infrastructure Analyst

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Purpose:

The purpose of the IT Infrastructure Analyst role is to ensure the seamless operation and maintenance of the local IT infrastructure. This includes supporting and managing computer systems servers and storage networks as well as other IT-related equipment such as printers backup devices mobile devices plant systems and barcode scanners.

The IT Infrastructure Analyst will play a critical role in troubleshooting issues implementing solutions and ensuring optimal performance and security of all IT systems within the organization.

User Support:

Assist employees with IT-related issues providing timely and effective solutions.

Hardware Support:

Provide support and maintenance for all computer systems servers storage mobile devices printers barcode scanners backup devices and other related equipment.

Software Management:

Install update and manage OS software and ensure that all systems are running the latest fixes and versions.

System Administration:

Maintain and manage all IT infrastructure systems using Continentals Standard system administration tools for example Active Directory Ivanti LANDesk Intune SOTI Veeam and etc.

Security Management:

Implement and maintain security fixes to protect company data and IT systems from cyber threats.

Network Support:

Configure monitor and troubleshoot network devices including routers and switches to ensure network availability and reliability.

Data Centre:

Support Data Centre issues and activities.

Documentation:

Maintain accurate records of IT systems configurations and procedures.

Compliance:

Ensure all IT practices comply with company policies and regulatory requirements.

Continuous Improvement:

Stay updated with the latest technology trends and recommend improvements to enhance the efficiency and effectiveness of IT operations.

Service Delivery (ITSM):

Participate in Service Desk Incident Change and Problem Management activity.

Qualifications :

Diploma/Bachelors degree in Information Technology Computer Science Engineering or a related field.
More than 3 years of experience working in any Information Technology area.
Experience with IT Hardware Troubleshooting (HP Dell etc.).
Experience with Desktop and Server Management (OS Active Directory Software Deployment Remote Control Asset Management Print Management and etc.).
Experience with MS 365 (Outlook OneNote MS Team OneDrive etc.).
Knowledge about IT Service Management (ITSM) concepts and processes.
Basic Network knowledge and hands on support experience (WAN SD WAN Firewall Topology Cabling Fibre etc.).
Experience in implementing IT Projects.
Strong Sense of Teamwork & Problem Solving.

Additional Information :

Ready to drive with Continental Take the first step and fill in the online application.

Remote Work :

Employment Type :

Full-time

Purpose:The purpose of the IT Infrastructure Analyst role is to ensure the seamless operation and maintenance of the local IT infrastructure. This includes supporting and managing computer systems servers and storage networks as well as other IT-related equipment such as printers backup devices mobi...