Fraud & Claims Management Business Assurance Implementation Consultant

About this role:

Wells Fargo is seeking a Business Assurance Implementation Consultant (Business Execution Consultant) to support all implementation needs within Fraud & Claims Management Business Assurance Quality Control that span Claims and Detection Operations. Learn more about the career areas and business divisionsat .

In this role you will:

• Execute and implement changes needed for a Quality Assurance / Quality Control (QA/QC) Program. This includes but is not limited to partnering with subject matter experts to make recommendations on internal survey questions assisting program resources with documenting desktop procedures and developing business training or communications.
• With guidance from senior leadership source answers to moderately complex audit and testing questions for controls owned in the U.S. (i.e. providing screenshots transactional research sources desktop procedure answers etc.)
• Review approved business changes to identify QC impacts
• Identify and may implement process improvement
• Use reporting and source material to develop presentations and other business documents to communicate key business announcements or changes
• Leads monthly GO Recognition events and other employee engagement routines like National Customer Service Week
• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
• Utilize independent judgment to guide moderate risk deliverables
• Present recommendations to develop implement and monitor strategic approaches effectiveness of support function and business performance improvement opportunities for managing risks of the business
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
• Collaborate and consult with leaders and executive management

Required Qualifications:

• 2 years of Business Execution Implementation or Strategic Planning experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 2 years of process improvement and implementation experience

Desired Qualifications:

• Fraud & Claims Management or Fraud & Claims Management Business Assurance experience
• Process improvement experience (i.e. Six Sigma Kaizen etc.)
• Experience leading implementation efforts
• Risk and control experience
• Experience leading cross-business initiatives
• Quality Control or Quality Assurance experience
• The ability to manage tasks in a deadline driven environment
• Generative Artificial Intelligence (I.e. Co-Pilot ChatGPT experience etc.)
• Experience developing presentations and other business documents to communicate key business announcements or changes
• Strong written and verbal communication skills
• Strong organizational skills
• Strong attention to detail

Job Expectations:

• This position may be located at one of the sites listed below and other locations will not be considered
• Relocation benefits are not available for this position

Location:

• 2850 S Price Rd Chalder AZ
• 1525 W WT Harris Blvd Charlotte NC

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.