Advisory Presales Solution Consultant Platform, Data & AI

As an Senior Advisory Solution Consultant Platform Data & AI you will be the technical and solution expert partnering with the Solution Sales Executive for Platform Data & AI. Your mission is to drive innovative business outcomes for enterprise customers by architecting positioning and delivering advanced AI and Data solutions on the ServiceNow platform. You will act as a trusted advisor to C-suite stakeholders translating complex technical capabilities into measurable business value and enabling customers to realise the full potential of AI-driven transformation.

Key Responsibilities

Technical Leadership & Solution Delivery

o Build trusted customer relationships and engage early to support shaping AI and Data strategies.

o Lead consultative discovery sessions with C-suite stakeholders to understand business challenges define requirements and co-create solution visions that align ServiceNows (Agentic) Platform Data & AI capabilities with customers transformation goals.

o Design innovative state-of-the-art solution experiences that address specific business challenges and deliver them through impactful storytelling.

o Serve as the technical subject matter expert throughout the sales process qualifying opportunities responding to RFPs and RFIs and providing architectural guidance to ensure solutions are feasible scalable and positioned for successful adoption and expansion post-sale.

o Provide thought leadership that showcases ServiceNow innovations inspiring not only the ServiceNow community but also sales and solution consultant teams.

o Collaborate with broader Solution Consulting teams to build and present reusable yet easily tailored demonstrations hands-on proof-of-concepts and art of the possible workshops that clearly communicate technical value and business impact driving customer validation and buy-in.

o Actively drive and support regional knowledge sharing and enablement activities for customers and partners.

o Present at executive briefings industry events and partner forums to share ServiceNows vision on data analytics and AI-driven enterprise transformation.

o Regularly share document and scale best practices within the Solution Consulting team.

o Provide essential customer-based product feedback to Product Management for continuous improvement.

o Guide and mentor colleagues fostering a culture of collaboration and customer obsession.

o Integrate AI/ML business intelligence and analytics strategies into customer solutions ensuring alignment with business transformation goals.

o Ensure customer advocacy renewal and upsell by overseeing adoption and value realisation.

Strategic Advisory & Executive Engagement

o Translate advanced AI capabilities into executive-ready narratives and decision frameworks for C-suite audiences.

o Lead executive briefings on AI operating models governance ROI and risk (responsible AI privacy IP protection).

o Build industry-specific playbooks linking AI use cases to functional outcomes (IT customer operations employee experience security).

Qualifications :

To be successful in this role you have:

Technical Expertise

o 5 years in presales solution consulting technical architecture or solution delivery in any of AI Data Analytics or cloud platforms.

o Strong business acumen and communication skills to translate technical capabilities into clear business outcomes and value realization.

o Some hands-on experience with GenAI LLMs RAG pipelines and Vector Databases. Strong understanding of data fabric architectures data integration strategies and the modernisation of legacy data ecosystems to support an AI-first strategy is a benefit.

o Skilled in architectural and value-based discussions on advanced analytics and/or AI preferably with proficiency in data-driven Agentic AI business solutions.

o Proven ability to engage influence and build trust with C-level and senior stakeholders especially Chief Data Officers CIOs Chief AI Officers and Enterprise Architects.

o Knowledge of low-code RPA business process automation and API management.

o Experience integrating AI into business processes decision-making and workflow automation.

Other Requirements

o Willingness to travel regionally (up to 4050%) to engage with customers partners and internal teams. Offices in Staines and London attendance 1-2 times per week depending on business need

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

No

Employment Type :

Full-time