Administrative Assistant

Join our dynamic team at AIHM as an Administration Assistant where youll be the welcoming face of our institute while providing essential support for student success faculty operations and seamless daily workflows. Reporting to the Administration Manager this role thrives on proactivity multitasking and a passion for hospitality excellence in a vibrant academic environment.

Key Responsibilities

Front Desk & Visitor Experience (Primary Receptionist Duties)

• Handle the AIHM reception desk with a proactive hands-on approach welcoming and greeting visitors students faculty and guests in a professional courteous manner to create positive first impressions.
• Answer and direct incoming calls emails and inquiries; relay messages accurately and provide timely information to internal/external stakeholders.
• Handle internal/external correspondence outgoing mail/packages and document screening (proposing items for signature).

Student Life & Academic Support (Holistic Student Experience)

• Support pre-term student readiness orientation feedback and operational tasks.
• Manage international student services: visa processes 90-day reports extensions email address requests and certified letters.
• Oversee uniforms IDs and professional attire management.
• Provide academic assistance: timetable management Learning Management System (LMS) support and technical help for academic platforms.
• Handle material/ingredient procurement PR (Purchase Requisition) and PO (Purchase Order) processing.

Administrative & Operational Excellence

• Organize meetings (scheduling room bookings reminders catering).
• Coordinate travel for team members faculty students and visitors.
• Manage office supplies (ordering/restocking) and improve filing systems (electronic/physical) and databases.
• Prepare/track correspondence memos reports monthly requisitions expense claims and summaries.
• Assist with event planning setup cleanup and execution.
• Provide ad hoc clerical support to department heads and Administration Manager.

Qualifications :

Required:

• Experience in administration or receptionist roles ideally in hospitality education or fast-paced service environments.
• Excellent time management multitasking and prioritization skills.
• Strong organizational and planning abilities.
• Professional communication skills (verbal/written) for diverse stakeholders.
• Outstanding customer service and interpersonal skills.
• Proficiency in MS Office Suite (Word Excel Outlook PowerPoint).

Preferred (to excel in this role):

• Multilingual abilities (e.g. fluent English Thai; bonus for additional languages.
• Experience with student management systems LMS platforms (e.g. Canvas) or visa/admin processes in international education.
• Familiarity with procurement tools and hospitality operations.
• Passion for hospitality/tourism and a proactive mindset for process improvements.

Remote Work :

No

Employment Type :

Full-time