Director of AI & Access Security | People Leader

Overview 

ServiceNow is seeking an experienced and visionary Director of AI & Access Security to lead strategy product direction and execution for our AI and access security portfolio. This role owns the end-to-end leadership of AI Control Tower security AI communication security MCP and Agent-to-Agent (A2A) protocol security and platform access controls for users and non-users across the Now Platform. 

This is a high-impact high-visibility leadership role responsible for shaping enterprises secure AI systems govern access meet regulatory demands and scale securely in an increasingly autonomous and agentic future. The Director will serve as a strategic partner for Engineering AI Control Tower Platform Security Identity & Authentication Legal & Compliance and Executive Leadership. 

What Youll Do 

Strategic Leadership & Vision 

• Define and drive a multi-year strategy and product vision for AI & Access Security aligned with ServiceNows platform and business priorities. 
• Lead ServiceNows Customer Zero adoption of AI and access security capabilities influencing internal usage patterns and enterprise-scale best practices. 
• Partner with executive leadership to articulate progress outcomes and business value to internal and external stakeholders. 

Product Strategy Roadmap & Delivery 

• Own the AI & Access Security product roadmap including prioritization sequencing dependencies and delivery outcomes. 
• Translate complex requirements across AI security access management compliance audit privacy and operational resilience into clear functional specifications and engineering deliverables. 
• Champion AI-native features agentic workflows and automation-driven security capabilities that modernize enterprise risk management. 
• Ensure solutions are scalable resilient automated and deeply integrated with the ServiceNow platform and AI ecosystem. 

Cross-Functional Leadership 

• Act as the central point of coordination across AI Control Tower Identity & Authentication Platform Security Engineering Audit Risk and Compliance teams. 
• Lead cross-functional planning forums to define requirements integration patterns release plans and adoption strategies. 
• Influence decision-making across security product engineering and business stakeholders without direct authority. 

Qualifications :

Domain & Technical Expertise 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Apply deep expertise in AI security and cybersecurity frameworks including but not limited to SOX ITGC NIST ISO CMMC privacy regulations vendor risk operational resilience and the EU AI Act. 
• Guide architectural decisions related to LLM security agentic systems authorization models protocol security data protection and platform access controls. 
• Evaluate data models integrations system architecture and implementation quality to ensure long-term platform integrity. 

Change Management & Adoption 

• Drive global enablement through training documentation communication and adoption programs. 
• Define and track KPIs and success metrics for adoption utilization risk reduction and business value realization. 

The Impact Youll Make 

• Shape how global enterprises secure AI systems and autonomous agents at scale. 
• Influence regulatory readiness and compliance outcomes for customers operating in highly regulated environments. 
• Modernize the AI & Access Security experiencesimplifying workflows improving decision-making and accelerating platform adoption. 
• Directly support ServiceNows mission to make workflows smarter more secure and more resilient. 

Required Experience & Qualifications 

• 10 years of experience in AI security access security authorization and data security. 
• Deep expertise in LLM security GenAI agentic systems and AI control frameworks. 
• Proven experience designing and operating enterprise access management programs. 
• Demonstrated history of building mentoring and leading high-performing teams. 
• Strong customer-first mindset with the ability to balance innovation risk and usability. 
• Experience with process automation and AI-driven security workflows. 
• Strong analytical and systems-thinking skills including exposure to AI & Access security tactics. 
• Ability to clearly communicate complex technical and regulatory concepts to executives customers and cross-functional partners. 

Preferred Qualifications 

• Experience working with or building on the ServiceNow Platform. 
• Background in AI security product management for enterprise or platform-scale solutions. 
• Experience operating in highly regulated global enterprise environments. 

For positions in this location we offer a base pay of $217500 - $380700 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time