Technicien de service Service Technician
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Job Location:
Yearly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Value Proposition
As a leading partner in healthcare Medline Canadas sole purpose is Together Improving Care this means being deeply committed to the health and well-being of our customers employees partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians coast-to-coast.
Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission we offer one of the most competitive and engaging employee experience programs in Canada which includes:
Collaborative work environment with highly engaged employees
Market competitive compensation and benefits plan including LTD & Insurance
Annual Employee Appreciation Week
Paid vacation and personal days
Lifeworks Employee Assistance Program (EAP) Resources supporting mental physical family and financial well-being
Career growth and training programs
Open communication with Senior Leaders
Tailored incentives for eligible employee groups such as home office reimbursement and Sylvan Learning Centre credit
Employee referral program
Education support programs
Fitness subsidy
Recognition programs
Social activities
And much more
Job Description Summary
Job Description
This position is responsible to ensure that customers on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing of equipment as well as supporting the installation of equipment and the sales of maintenance contracts.
Maintain a high level of client service by
- Responding promptly to service requests
- Following through on commitments to customers and internal colleagues
- Listening to customer issues
- Communicating client service information with the Sales Representatives and the Service Coordinators
- Completing work orders
- Maintaining appropriate tools supplies and parts within vehicle
Maintain client equipment by
- Documenting equipment issues and completed repairs
- Diagnosing equipment issues and arranging for required parts supplies or tools
- Communicating equipment issues and recommended repairs to the customers
- Adjusting repairing or calibrating equipment based on manufacturers specifications
- Following through on maintenance contracts
Supports new equipment installations by
- Providing follow up support within committed timelines
- Verifying equipment is set to manufacturers specifications
- Selling maintenance contracts
Maintain a safe and respectful environment by
- Reporting incidents injuries or near misses
- Conducting oneself in accordance with Sinclairs policies
- Participating in ongoing educational programs
- Dental Equipment Manufacturer certification training a huge asset
- Certification Diploma or Degree in mechanical electrical small machine repair etc. is an asset
- Minimum of 3 years experience repairing equipment
- Experience in mechanical electrical electronic pneumatic hydraulic and/or plumbing
Skills
- Excellent customer service skills
- Aptitude for problem solving
- Able to prioritize and organize work schedule with limited supervision
- Strong verbal and written communication skills
Ce poste est responsable de sassurer que léquipement dentaire sur site du client fonctionne correctement. Le travail consiste principalement à diagnostiquer et réparer léquipement ainsi quà soutenir linstallation des équipements et la vente de contrats dentretien.
Maintenir un haut niveau de service à la clientèle en :
- Répondant rapidement aux demandes de service
- Respectant les engagements envers les clients et les collègues internes
- Écoutant les problèmes des clients
- Communiquant les informations relatives au service avec les représentants des ventes et les coordonnateurs de service
- Complétant les bons de travail
- Conservant les outils fournitures et pièces appropriés dans le véhicule
Maintenir léquipement des clients en :
- Documentant les problèmes déquipement et les réparations effectuées
- Diagnostiquant les problèmes et organisant lapprovisionnement en pièces fournitures ou outils nécessaires
- Communiquant les problèmes déquipement et les réparations recommandées aux clients
- Ajustant réparant ou calibrant léquipement selon les spécifications du fabricant
- Respectant les contrats dentretien
Soutenir les nouvelles installations déquipement en :
- Fournissant un suivi dans les délais convenus
- Vérifiant que léquipement est conforme aux spécifications du fabricant
- Vendrant des contrats dentretien
Maintenir un environnement sûr et respectueux en :
- Signalant les incidents blessures ou quasi-accidents
- Se conformant aux politiques de Sinclair
- Participant à des programmes éducatifs continus
- La certification du fabricant déquipements dentaires est un atout majeur
- Certificat diplôme ou diplôme universitaire en mécanique électricité réparation de petites machines etc. est un atout
- Minimum de 3 ans dexpérience en réparation déquipement
- Expérience en mécanique électricité électronique pneumatique hydraulique et/ou plomberie
Compétences :
- Excellentes compétences en service à la clientèle
- Aptitude à résoudre les problèmes
- Capacité à prioriser et organiser son horaire de travail avec une supervision limitée
- Solides compétences en communication orale et écrite
The anticipated salary range for this position:
$53800.00 - $80600.00 AnnualEnglish is required due to the scope of the role.
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Medline Canada Corporation is proud to be an equal opportunity employer.
About Medline Canada
Medline Canada stands at the forefront of healthcare providing expertise and a breadth of solutions for every care setting. With 550 employees including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast Medline Canada is proud to serve the entire continuum of care.
Our Commitment to Diversity and Inclusivity
Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized including First Nations Metis and Inuit peoples Indigenous peoples of North America racialized persons/persons of colour and those who identify as women persons with disabilities and LGBTQ persons.
Our commitment to Accessibility
Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process please contact
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
Required Experience:
IC
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
