Field Support Engineer
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries speak multiple languages and work with over 6000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.
Main responsibilities :
A full-time position working at designated client site required to provide high-quality onsite technical and troubleshooting services covering below support activities within the required SLA time frame
Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations mobile devices tablets meeting room equipment printers etc.
Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications
IMACD: physical installations moves adds changes and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations mobile devices tablets meeting room equipment printers and etc. and supported software
Enhanced support for VIP users
Coordinate with infrastructure teams to resolve issues with network servers or other infrastructure devices or services that impact the normal work of end users
Support hardware and software changes (e.g. hardware device change/refresh system upgrade/migration patch update etc.) for end users
Asset management support for end user devices by following defined processes
Provide smart hand support for all kinds of hardware such as printers servers network devices backup devices meeting room equipment scientific devices etc.
Onsite support for events such as trade shows or special meetings
Regular checks for IT Room devices and Meeting Room equipment when required
Deployment services for large-scale efforts include asset auditing and discovery project support image integration on-site installation user self-installation migration and asset recovery governed with full project status and reporting
Skills required :
2 to 5 years of deskside support experience (MNC support experience and VIP support experience preferred)
Experience in using ServiceNow is preferred
Good deskside support technical skills and basic infrastructure knowledge
Good communication and coordination skills
Fluent English in both writing and speaking
Be polite patient helpful
Have a good sense of service mindset
Have a good capacity of adaptability
Willing to work overtime when required
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
