Field Service IX, Thermal

Summary

The Field Service Engineer Thermal Solutions is responsible for delivering expert technical support on-site service and maintenance for Vertivs thermal management systems including precision cooling units CRAC/CRAH systems in-row cooling and advanced liquid cooling technologies. This role encompasses installation commissioning diagnostics preventive maintenance and direct customer engagement to ensure optimal performance of mission-critical infrastructure.

Key Responsibilities

Installation & Commissioning

• Execute installation start-up and commissioning of Vertiv thermal systems.
• Ensure seamless integration with power IT and facility infrastructure.
• Perform performance testing and validate system functionality against specifications.

Technical Support & Troubleshooting

• Identify and resolve mechanical electrical and control-related issues.
• Provide both remote and on-site technical troubleshooting.
• Use diagnostic tools and software to conduct root cause analysis.

Preventive & Corrective Maintenance

• Conduct scheduled inspections cleaning and servicing of cooling systems.
• Replace components perform firmware upgrades and calibrate controls.
• Ensure systems operate at peak efficiency and meet performance standards.

Emergency Response & On-Call Support

• Deliver rapid response to emergency service requests 24/7 availability.
• Mitigate downtime and restore operations during critical failures.

Customer Training & Support

• Educate clients on operational best practices and maintenance procedures.
• Offer recommendations to enhance energy efficiency and optimize system performance.

Compliance & Documentation

• Adhere to all safety environmental and regulatory requirements.
• Maintain accurate service logs reports and maintenance documentation.

Continuous Improvement & Technical Development

• Provide feedback to engineering and R&D for product improvement.
• Stay current on emerging cooling technologies and energy-saving practices.
• Mentor junior engineers to strengthen team capabilities.

Qualifications & Requirements

• Diploma or bachelors degree in mechanical engineering HVAC Technology or a related technical field.
• 5 years of hands-on experience in thermal management HVAC systems or data center cooling including work with CRAC/CRAH units in-row cooling and refrigerant-based systems.
• Solid understanding of thermal system design and operation.
• Proficiency in troubleshooting mechanical electrical and control systems.
• Familiarity with cooling system controllers PLCs sensors and diagnostic tools.
• Experience with refrigerant handling leak detection and system charging (EPA certification or equivalent preferred).
• Ability to interpret technical drawings wiring schematics and service manuals.
• Strong analytical thinking and independent problem-solving skills.
• Good communication and interpersonal abilities for customer-facing interactions.
• Team-oriented with a proactive attitude.

Other Requirements:

• Commitment to safety and compliance with regulatory standards.
• Ability to work in high-pressure mission-critical environments such as data centers or telecom facilities.
• Willing and able to travel extensivelyup to 100% travel expected.

Preferred Qualifications

• Degree/Diploma in HVAC or Mechanical Engineering with a background in data center cooling.
• Experience with advanced cooling systems (liquid cooling adiabatic or free cooling).
• Familiarity with DCIM platforms and remote monitoring tools.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. . Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $5 billion in sales a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on