Manager Remote Operations Center

POSITION DESCRIPTION

THE COMPANY

Onward Energy is an independent power platform that owns and operates over 7 GW of utility-scale wind solar and natural gas generation projects across the U.S. Our Vision is to reliably power a sustainable future. Our Mission is that as North Americas premier independent power generator we will deliver renewable and reliable power to our customers opportunities to our associates sustainable returns to the families who invest in us and a better world to the next generation. Based in Denver New York and Charlotte Onward Energy is a company where people and power are always on. We are where renewable meets reliable. See for more information.

THE CHALLENGE

The Manager of ROC Operations will help the company manage the ROC. This position reports to the Senior Director Solar and ROC Operations and will oversee a team of ROC Operators maintaining continuous 24/7 monitoring and control of company assets.

THE RESPONSIBILITIES

Operational Governance & Accountability

• Owns overall performance reliability and governance of the ROC across all shifts and operating conditions.
• Establishes roles responsibilities escalation paths and decision authorities for ROC operations.
• Reviews operational performance incidents and trends and drives corrective actions and continuous improvement.

Regulatory Compliance

• Serves as the ROC owner for applicable NERC standards and reliability requirements including but not limited to COM-002 VAR-002 and other standards relevant to ROC operations.
• Ensures ROC operating procedures training frameworks and operational practices are designed to meet all applicable regulatory and compliance obligations.
• Acts as the primary ROC interface with internal Compliance and Regulatory teams.
• Leads preparation for NERC audits self-certifications data requests and internal compliance reviews related to ROC functions.
• Owns corrective action plans and remediation activities associated with ROC-related compliance findings or deficiencies.

Process Procedure & Training Framework Ownership

• Owns the design approval and lifecycle management of ROC procedures standards and operating instructions.
• Establishes the ROC training and qualification framework and ensures effective implementation through ROC leadership.
• Periodically reviews training effectiveness operator readiness and procedural adherence and adjusts frameworks as needed.

People Leadership & Organizational Management

• Directly manages a team of six (6) ROC Operators.
• Establishes staffing models and approves coverage strategies to ensure continuous 24/7 ROC operations.
• Oversees hiring workforce planning and succession planning for the ROC organization.
• Responsible for ensuring continuity of coverage in the event of unexpected absences or departures.
• Sets expectations for professional conduct operational discipline and accountability across the ROC team.

Inter-Departmental Interfaces & Cross-Functional Integration

• Establishes and maintains formal operating interfaces handoffs and communication protocols between the ROC and internal stakeholders including Asset Management O&M IT Cybersecurity Markets Commercial and Compliance.
• Resolves cross-functional conflicts and alignment issues impacting ROC performance reliability or compliance.

ROC Infrastructure Technology & Cybersecurity Ownership

• Owns the ROC infrastructure and technology roadmap including control room systems SCADA telemetry communications and physical workspace.
• Accountable for the availability reliability and adequacy of ROC operational tools and systems.
• Coordinates with SCADA IT and Cybersecurity teams to ensure ROC networks systems and access controls meet company and regulatory requirements.
• Owns ROC physical and cybersecurity policy frameworks including CFIUS-related requirements and oversees implementation with appropriate internal partners.

New Asset Integration & Operational Readiness

• Owns the ROC asset integration framework for new generation facilities.
• Establishes standards acceptance criteria and readiness requirements for onboarding new assets into ROC operations.
• Oversees integration planning testing and handoff to steady-state operations in coordination with Development Engineering IT SCADA and Asset Management teams.
• Ensures new assets are fully integrated into ROC procedures training frameworks and compliance programs.

Financial & Resource Accountability

• Owns the ROC operating budget including staffing technology software licensing and third-party services.
• Tracks expenditures and ensures compliance with approved budgets and financial controls.
• Develops business cases for ROC investments enhancements and resource needs.
• Balances cost control with operational reliability safety and compliance risk.

Leadership & Representation

• Represents the ROC function in discussions with senior leadership and cross-functional stakeholders.
• Provides strategic and operational updates on ROC performance risks and improvement initiatives.
• Supports company growth by scaling ROC capabilities processes and systems in alignment with fleet expansion.

THE PROFILE TO SUCCEED

• Minimum of 710 years of experience in real-time power system operations energy management or control room environments with progressive responsibility.
• Prior Experience in utility-scale generation system operations market operations transmission operations or related energy industry roles.
• Demonstrated experience owning operational processes procedures or programs
• Experience working across multiple ISOs/RTOs; familiarity with CAISO ERCOT SPP and PJM strongly preferred.
• Proven experience leading operational teams in high-reliability 24/7 environments.
• Demonstrated ability to establish expectations accountability and operational discipline.
• Experience managing performance coaching employees and addressing personnel issues in a structured and professional manner.
• Strong working knowledge of NERC reliability standards applicable to ROC functions.
• Experience supporting or leading NERC audits self-certifications or internal compliance reviews.
• Demonstrated ability to design operational procedures training frameworks and governance structures that meet regulatory requirements.
• Solid understanding of ROC technologies including SCADA systems telemetry communications networks and control room infrastructure.
• Working knowledge of cybersecurity principles access control and network segmentation in operational environments.
• Experience with asset integration and operational readiness for new generation facilities.
• Demonstrated ability to establish and manage effective interfaces between operations and other business functions including Asset Management IT Cybersecurity Compliance Markets and SCADA.
• Strong communication skills with experience presenting operational risks performance and improvement plans to senior leadership.
• Experience owning or managing operating budgets including forecasting cost tracking and variance management.
• Ability to develop business cases for operational investments and technology improvements.
• Demonstrated judgment in balancing cost control with operational risk reliability and compliance requirements.
• Preference for candidates holding NERC System Operator certifications (RC TO BIT BI) or ISO/RTO operator certifications (e.g. ERCOT PJM).
• Ability to maintain required certifications as applicable and support the development of certification readiness within the ROC team.
• High integrity sound judgment and a strong sense of accountability.
• Comfortable operating with ambiguity while building structure and clarity for others.
• Detail-oriented while maintaining a systems-level perspective.

THE PHYSICAL REQUIREMENTS

Must be able to accomplish physical requirements with or without reasonable accommodation.

• Ability to stand walk talk hear and close and distance vision capability.
• Ability to sit climb or balance stoop kneel and/or crouch.
• Ability to lift and/or move up to 10 pounds.
• Ability to travel up to 30%.

THE TEAM

The Onward Energy team is comprised of industry professionals who embrace our values of accountability adaptability collaboration and excellence.

THE WORK ENVIRONMENT

The position functions in a smoke and vaping free professional office environment. The role routinely utilizes standard office equipment such as laptop computer phone and scanner/photocopier. Noise levels can be moderate to high when visiting job sites and may contain light to heavy equipment vehicles small to large equipment materials communication equipment and tools.

THE TOTAL REWARDS

Onward Energy total rewards philosophy is motivated by a key tenet of People First and offers associates a comprehensive total rewards package which includes market competitive compensation health life insurance and retirement savings benefits.

If you require an accommodation for any part of the employment process due to a disability to .

EEO STATEMENT:

Onward Energy is an Affirmative Action Employer Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity.

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.