Intake, Outreach, and Care Manager for the Office of Civil Rights Compliance

Position: Intake Outreach and Care Manager for the Office of Civil Rights Compliance (OCRC)- Academic Team

Supervisor: Deputy Coordinator for Intake Outreach and Support

Overview: The Intake Outreach and Care Manager reports directly to a Deputy Coordinator and is part of a dedicated team within the Office of Civil Rights Compliance (OCRC) at the University of Southern California. The position allows for the OCRC office to implement a key coordination role in support of the critical initial responses to all reports as well as ensure a consistent and timely case management process for all parties involved in either Formal or Alternative Resolution processes.

In collaboration with and in support of the Deputy Coordinator for Intake Outreach and Support this position will be responsible for providing administrative and coordination support to assist with the provision of prompt compassionate and appropriate responses to all related reports to the OCRC office while supporting the Universitys mission to maintain an environment for faculty staff and students that is free from all forms of discrimination harassment and retaliation including in academics extracurricular activities employment patient care and athletics.

Duties and Responsibilities:

• Under the guidance of the Deputy Coordinator assists with the provision of prompt compassionate and appropriate responses to all academic-related reports to the Office of Civil Rights Compliance (OCRC). Assists with timely intake and initial assessment meetings to learn concerns and communicate possible courses of action resolution options and rights and responsibilities (e.g. university support resources law enforcement). Refers students and employees to available resources.

• Manages ongoing accommodations for a docket of students faculty and staff in the form of supportive measures with or without the filing of a formal complaint. Ensures timely and accurate documentation of all related reports and responses relating to concerns of protected class discrimination harassment and related retaliation.

• Communicates and collaborates with a variety of stakeholders throughout the university to coordinate the delivery of services and ensure faculty staff and student needs are met. Facilitates coordination of support services both on and off campus. Develops and maintains relationships with a variety of campus partners (e.g. faculty staff students) and as appropriate refers matters outside of departments purview to such campus partners and/or coordinates responses with them.

• Provides administrative support to regular initial assessment triage team meetings of a multidisciplinary team of representatives from across the university (e.g. Student Affairs Department of Public Safety Human Resources) to promptly respond to all reports of discrimination harassment and retaliation and identify and document appropriate responsive steps in a timely manner.

• Assists with training and education programs for university community members as a representative of the department.

• Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas words and actions that uphold principles of the USC Code of Ethics and demonstrates an ongoing commitment to USCs Unifying Values.

• Performs other related duties as assigned or requested.

The university reserves the right to add or change duties at any time

Required Qualifications:

• Bachelors degree and 3 or more years of related experience providing case management in the field of education public health social work sociology educational psychology student affairs and/or related field; experience providing care and support to students faculty and/or staff in a higher education setting highly preferred.

• Deep knowledge and understanding of civil rights laws and policies relating to higher education and employment.

• Experience working with sensitive issues such as domestic or dating violence sexual assault stalking sexual or gender-based harassment.

• Understanding of the impacts of racial and other forms of inequity harassment discrimination and injustice.

• Demonstrated ability to facilitate support and resources. Ability to organize prioritize and manage multiple tasks and data in a high volume fast-paced environment with accuracy attention to detail flexibility and appropriate discretion.

• Excellent written and oral communication skills and ability to interact effectively with a wide range of internal and external stakeholders.

Characteristics:

• Deep knowledge of civil rights law and policy that applies to higher education and employment in particular Title IX.

• Ability to organize prioritize and manage multiple tasks and data in a high volume fast-paced environment with accuracy attention to detail flexibility confidentiality empathy positivity and compassion.

• Exceptional interpersonal skills and the ability to work collaboratively and interact effectively with a diverse array of faculty staff students community members and other third parties.

• Demonstrated understanding of the University of Southern Californias mission and vision and commitment to USCs core values of Integrity; Excellence; Community ; Well-being; Open Communication; and Accountability.

• Outstanding written verbal and interpersonal communication skills.

• Demonstrated commitment to diversity equity and inclusion and experience working effectively with individuals from diverse backgrounds in support of an inclusive and welcoming environment.

• Knowledge of best practices in higher education compliance with respect to effectively addressing discrimination harassment and retaliation.

• Ability to act independently take initiative and exercise sound judgment and to also work collaboratively as a team member and University partner.

The annual base salary range for this position is $85000 $95000. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer equity federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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