Service Operations Apprentice
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.As a Service Operations Apprentice youll take on a multifaceted role ensuring both first class communication with Customers and Field Engineers as well as internal processes such as Service Call Center and planning of Corrective/Preventive activities.
In this role youll be responsible for supporting all service activities related to our customers in Romania closely cooperating with both internal and external stakeholders to ensure timely completion of their service tasks as well as working on projects to help improve overall customer experience.
Job Description
Responsibilities
Providing support for all Service operations including service planning scheduling & Case management
Acting as a Call Center Agent recording customer complains on CRM tool
Communicating with field staff subcontractors and suppliers regarding service requirements and updates
Supporting Field Service Engineers by coordinating site access with the Customer and managing all aspects to ensure we are compliant with local regulations and contractual obligations.
Coordinating the repair and refurbishment services of legacy equipment.
Complying with local regulatory codes company policies and procedures
Qualifications and Requirements
High School Diploma / GED equivalent required (Associates Degree preferred)
Experience in medical device industry or service operations
Fluent Romanian & English
Knowledgeable in Microsoft Office programs (Outlook Word Excel PowerPoint).
Excellent verbal and written communications skills
Strong organizational and problem solving skills
Demonstrated ability to manage multiple competing priorities simultaneously while meeting tight deadlines
Ability to develop and maintain effective relationships with internal and external customers
Commitment to quality and safety
Inclusion and Diversity:
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
Behaviours:
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.
Total Rewards:
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
#LI-Hybrid
#LI-MT1
Additional Information
Relocation Assistance Provided: No
Key Skills
- Customer Service
- ABAP
- Apps
- Electronics Engineering
- Large Account Management
- Client Services
About Company
GE HealthCare provides digital infrastructure, data analytics & decision support tools helps in diagnosis, treatment and monitoring of patients
