Salesforce Service Analyst
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Job Location:
Cluj-Napoca - Romania
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Based in ClujNapoca Romania the CRM Salesforce Service Analyst APAC plays an important role in ensuring effective and reliable Salesforce service operations across the Fluid & Motion Control business in the Asia Pacific this position you will act as a trusted partner between regional business teams and the global Salesforce development organization. You will help ensure that our Salesforce ecosystem remains stable user friendly and continuously improving. You will collaborate with functional groups across the APAC region and contribute to global initiatives as part of a distributed team.
In This Role Your Responsibilities Will Be:
- Execute key Salesforce administrative activities including enforcing business processes monitoring data quality and supporting system governance.
- Create and maintain adhoc reports and dashboards to provide insights that support effective decisionmaking.
- Stay informed on Salesforce releases adopting new features and promoting best practices across the region.
- Troubleshoot and resolve userreported issues in partnership with global support teams.
- Support account provisioning role assignments queue management and workflow routing for APAC Salesforce users.
- Capture and document functionality requests from crossfunctional APAC stakeholders.
- Assist with testing new features enhancements and integrations to ensure they align with business needs.
- Develop and maintain documentation including training materials job aids and process guidelines.
- Support the onboarding of new business units and regional functions into the Fluid & Motion Control Salesforce ecosystem.
- Recommend process improvements and contribute to global initiatives that drive consistency and efficiency.
- Act as a change champion across APAC promoting adoption alignment and bestpractice behaviors.
Who You Are:
You build strong relationships and collaborate effectively across diverse teams and regions. You stay curious exploring underlying causes to improve processes and enhance user experiences. You organize your work effectively managing multiple priorities and adapting quickly to changing needs. You communicate clearly and transparently ensuring alignment and shared understanding across stakeholders.
You build strong relationships and collaborate effectively across diverse teams and regions. You stay curious exploring underlying causes to improve processes and enhance user experiences. You organize your work effectively managing multiple priorities and adapting quickly to changing needs. You communicate clearly and transparently ensuring alignment and shared understanding across stakeholders.
For This Role You Will Need:
- Experience working with CRM platforms or business processes with handson Salesforce experience strongly preferred.
- Ability to work independently while contributing effectively in a global crossfunctional team environment.
- Strong organizational and prioritization skills to manage competing requests.
- Experience in troubleshooting and in communicating with different levels within the company to investigate issues.
- Openness to working hours aligned to support APAC business teams and global Salesforce Administration teams (7:00 AM start time).
- Willingness to travel internationally when required (very rarely).
Preferred Qualifications That Set You Apart:
- Salesforce Certified Platform Administrator or similar certification.
- Familiarity with Emersons Fluid & Motion Control organization and Salesforce ecosystem or the ability to learn quickly.
Our Culture and Commitment To You:
At Emerson we are committed to creating an inclusive environment where every employee can bring their authentic self to work and feel valued respected and supported. We believe in continuous learning career development and empowering our people to make an impact. You will be part of a global team that promotes collaboration innovation and a strong sense of belonging. We embrace diversity of thought encourage new ideas and invest in your growth so you can thrive both personally and professionally.
At Emerson we are committed to creating an inclusive environment where every employee can bring their authentic self to work and feel valued respected and supported. We believe in continuous learning career development and empowering our people to make an impact. You will be part of a global team that promotes collaboration innovation and a strong sense of belonging. We embrace diversity of thought encourage new ideas and invest in your growth so you can thrive both personally and professionally.
Required Experience:
IC
Key Skills
- Debugging
- Computer Networking
- ConnectWise
- PKI
- PowerShell
- Windows
- C#
- Automotive Diagnostics
- Medical Imaging
- Azure
- Technical Support
- Troubleshooting
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
