Guest Experience Expert (Butler Service Desk)

ST REGIS BUDAPEST

Combining timeless glamour with a vanguard spirit St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 55 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV at the dawn of the twentieth century the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests delivered flawlessly by the signature St. Regis Butler Service.

POSITION SUMMARY

The Butler Service Desk is the central hub of St. Regis Butler Services and plays a vital role in delivering personalized anticipatory luxury service. The team serves as the primary point of contact for all guest requests across phone email SMS and in-person interactions ensuring every experience is handled with warmth precision discretion and efficiency. Guided by the House Commitments to Delight Engage Balance and Collaborate the Butler Service Desk coordinates complimentary services such as unpacking packing pressing and coffee and tea service manages wake-up calls in-stay and departure engagement calls and ensures all guest requests and service recovery cases are acknowledged within 10 minutes logged tracked and followed through to completion. The team maintains detailed guest profiles and preferences works closely with all hotel departments to avoid unnecessary transfers supports Private Dining order taking where applicable and never declines a request without offering a thoughtful alternative. This is not a call center but a luxury service environment where guest experiences are shaped needs are anticipated and exceptional stays are created through attention to detail emotional intelligence and flawless execution.

Our jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in there are a few things that are critical to success creating a safe work place following company policies and procedures maintaining confidentiality protecting company assets upholding quality standards and ensuring your uniform personal appearance and communications are professional. Guest Experience Experts will be on their feet and moving around (stand sit or walk for an extended time) and taking a hands-on approach to work (move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

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