Customer Service Specialist Automotive Finishes
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Job Location:
Appleton, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs answer their questions about our Automotive Sherwin-Williams products and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving loading and delivering products.
The individual selected for this role will be expected to work at Automotive Branch #9304 located at W4928 Highline Road Kaukauna WI 54130.
This is a part-time position.
The work schedule will align with the branchs hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.
Job duties involve contact with customers which may include minors; and access to cash and other payment methods electronic equipment personal information store merchandise and other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys customers staff employees vendors contractors and the general public.
Responsibilities
- Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load pack wrap label ship)
- Load and unload products from deliveries
- Operate all material handling tinting mixing and testing equipment in a safe manner
- Operate and maintain warehouse vehicles and equipment including but not limited to forklifts hand trucks/pallet jacks carts etc.
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Process sales transactions in the POS accurately and consistently with policies and procedures
- Communicate and cooperate with supervisors and coworkers
- Keep a clean and safe working environment and optimize space utilization
- Follow quality service standards and comply with procedures rules and regulations
- Ensure that the stockroom is organized
- Comply with inventory control procedures and assist with bi-annual inventory review
- Complete Monthly and Quarterly Safety Training
- Assist with the Physical Inventory Process which is conducted semi-annually
- Assist in promoting sales specials and initiatives
- *Based on business needs keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits
Qualifications
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid unrestricted drivers license
- Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours with or without reasonable accommodation
- Must have at least one (1) year of work experience in customer service retail or sales
Preferred Qualifications:
- Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch or in automotive Industry
- Have at least two (2) years of work experience in customer service retail or sales
- Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit) pallet jacks hand trucks order pickers vacuum hoists drum dollies conveyor belts etc.)
- Have at least a High School diploma or GED
#SHWSales
Required Experience:
IC
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
