Customer Operations Analyst

We are EDP a global energy company present in around 29 markets with a particular emphasis on renewable energies. With more than 45 years of experience we have been consolidating a relevant presence on the world energy scene based on the commitment to be all-green by 2030 leading the energy transition. With more than 13000 employees around the world we are committed to using our energy and heart to drive a better tomorrow.

Responsible for defining managing and optimizing processes ensuring efficient and high-quality execution of ML B2C contracting activities in Portugal with a focus on energy products and services such as Electric Mobility and Solar. This role will involve close collaboration with various areas of the organization including Front Office Middle Office Back Office teams as well as cross-functional areas such as IT and Analytics to ensure continuous improvement of procedures and the implementation of new initiatives.

What you will do:

• Ensure the definition and compliance of operational procedures and support the implementation of new tasks and improvements;
• Collaborate in resolving operational issues and implementing efficient solutions contributing to cost reduction;
• Support the mapping and documentation of contracting processes ensuring continuous updates and high-quality procedures;
• Formalize and respond to requests from other B2C areas whether operational teams or business teams;
• Monitor final testing phases and support the go-live of process changes;
• Transfer knowledge and procedures to operational teams ensuring their correct application in day-to-day activities.

Employment type: Full time

Work site: Hybrid Model

What are we looking for:

• Degree in Business & Management or a related field;
• Up to 2 years of relevant experience;
• Strong organizational skills attention to detail and quality orientation;
• Basic skills in process analysis and proficiency with Office tools;
• Ability to work effectively in a team and communicate clearly with different areas;
• Strong motivation to learn and develop;

More than academic knowledge and technical skills we are looking for ambitious people who are enthusiastic about the future and who bring human skills aligned with our purpose.

Equal opportunities for all

Our vision is that each person combines their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer ensuring all candidates are treated fairly throughout the recruitment process. We welcome and value all people and we are committed to fostering a sense of belonging for each person who is part of the EDP group.

Need more reasonsto apply

As a top employer we:

• Empower our employees through a positive and innovative work environment that promotes collaboration and agile decision-making;
• Respect and value each person providing a flexible healthy and inclusive workplace with a range of attractive benefits;
• Provide a meaningful work experience and prepare our people for future challenges through different opportunities for development and internal mobility;

Our efforts have resulted in several distinctions over time highlighting the EDP groups strong positioning and its dedication and commitment to attracting and retaining the best talent:

• Top employer certification by Top Employers Institute
• Part of the Bloomberg Gender-Equality Index
• Global certification as a family-responsible company by Fundación Másfamília
• Top 100 Workplaces by Houston Chronicle

Discover our tips to enhance your performance during the recruitment process and apply until 22/01/2026 if you think you are the right fit for this opportunity.