Executive & Reliability Programs Support Analyst (Maintenance Admin)

Accelerate your career with the most awarded Air Cargo Airline in Canada!

Cargojet is Canadas leading provider of time-sensitive overnight air cargo services and carries overpounds of cargo each business night. Cargojet operates its network across North America each business night utilizing a fleet of all-cargo aircraft Cargojet has been awarded one of Canadas 50 Best Managed Companies as well as being awarded the Shippers Choice Award for the best Air Cargo Carrier in Canada for the past number of
years. Being part of Cargojet will allow you to become a part of a diverse and vibrant family at the leading edge of the air cargo industry both domestically and internationally. Cargojet team members are dedicated hardworking and have a strong sense of leadership and commitment.

Job Details

The Executive & Reliability Programs Support Analyst plays a critical role in supporting the Maintenance & Engineering leadership team by acting as the central coordination administration and information hub for the Maintenance organization. Reporting directly to the Senior Vice President Maintenance & Engineering this position is responsible for providing analytical reporting focusing on fleet performance and reliability. Executive-level support managing all administrative and HR-related matters within the Maintenance group and delivering accurate reporting dashboards and analytical insights to support decision-making.

This role serves as the primary communication bridge between the SVP Maintenance Managers and cross-functional partners while also performing hands-on clerical and administrative work to ensure smooth daily operations accurate manpower tracking and effective execution of maintenance-related initiatives.

Job Duties

• Provide direct executive assistance to the Senior Vice President Maintenance & Engineering including preparation of reports presentations meeting materials and follow-up on action items.
• Act as a key liaison between the SVP and Maintenance leadership ensuring timely accurate and consistent communication across the Maintenance organization.
• Coordinate and support leadership meetings track decisions and ensure execution of assigned actions.
• Manage and execute all administrative and clerical functions for the Maintenance group including documentation records management approvals and internal communications.
• Ensure administrative processes are followed consistently across all Maintenance teams and locations.
• Maintain the Reliability Control Program framework in alignment with the Maintenance Control Manual (MCM) and applicable standards; prepare periodic reliability reports (monthly/quarterly) and chair/facilitate reliability review boards.
• Develop and maintain data models and BI dashboards (e.g. Power BI/Excel/SQL) for reliability KPIs and executive reporting.
• Collaborate with Supply Chain and Tech Ops to evaluate vendor/AMO performance (turnaround time quality warranty recovery reliability impact) and support supplier corrective action plans.
• Provide analytical support for contracts and SLAs related to components/engines/APUs focusing on reliability outcomes and total cost of ownership.
• Use structured project management methodologies to drive on-time delivery of reliability improvements digital initiatives and executive deliverables.
• Serve as the primary point of contact between the Maintenance organization and Human Resources for all HR-related administrative matters.
• Maintain comprehensive visibility of Maintenance manpower including headcount vacancies movements acting assignments and organizational changes.
• Support HR processes such as onboarding offboarding transfers and employment status changes for Maintenance employees.

• Review update and ongoing maintenance of Maintenance policies procedures and related documentation to ensure accuracy consistency and alignment with operational and regulatory requirements.
• Coordinate with cross-functional teams including HR Finance IT and Operations to ensure effective execution of initiatives.
• Assist with change management and communication related to Maintenance administrative and organizational initiatives.
• Build and maintain strong working relationships with Maintenance Managers across all locations.
• Handle sensitive and confidential information with a high degree of professionalism and discretion.
• Perform other related duties incidental to the work described herein.
• Develop concise executive-ready briefings dashboards and presentations for the SVP (Board updates monthly ops reviews budget cycles fleet strategy sessions).
• Translate technical findings into clear business impacts (cost schedule risk) and support scenario analysis for executive decisions (e.g. modification ROI reliability investments inventory strategies).

• Actively promote safety and quality within the organization and department by encouraging employee participation in SMS and ensuring effective communication with all stakeholders.

• Collaborate with other departments to align maintenance priorities with the airlines operational needs.
• Occasional travel may be required to oversee operations at various maintenance bases across Canada.
• Flexibility to work outside standard business hours as needed to address urgent operational requirements or emergencies.
• Perform any other related duties incidental to the work described herein.

Job Requirements

Knowledge Skills and Abilities

• Strong organizational and administrative skills with exceptional attention to detail.
• Proven ability to manage multiple priorities in a fast-paced operational environment.
• Strong analytical skills with experience developing dashboards reports and management summaries.
• Excellent written and verbal communication skills with the ability to interact effectively with senior leadership and operational managers.
• High level of discretion professionalism and confidentiality.
• Ability to work independently while collaborating effectively across functions.
• Strong proficiency in Microsoft Office and reporting tools; experience with HRIS or operational systems is an asset.

Education/Specific Training

• Diploma or Degree in Business Administration Project Management Human Resources or a related field.

Qualifications

• Minimum 710 years of progressive experience in executive support administration project coordination or similar roles preferably within an operational or technical environment.
• Minimum 3 years of experience in airline/AMO maintenance engineering reliability data analytics or operations performance role.
• Proficiency with BI tools (Power BI) advanced Excel and SQL experience with maintenance systems is an asset.
• Demonstrated understanding of aircraft maintenance operations line maintenance environments and operational planning considerations.
• Experience supporting senior leadership and working closely with HR and operational teams is strongly preferred.

Important to Know:

• Cargojet is an equal opportunity employer. We thank you for your interest. Only those candidates selected for an interview will be contacted.
• We are committed to providing accommodations for persons with disabilities. If you require accommodation we will work with you to meet your needs.
• At Cargojet we make safety the highest priority. Because of this priority and as we operate in a safety-sensitive environment we require all employees to abstain from consuming Cannabis in and outside of the workplace. This is a critical element of our drug and alcohol policy that all employees must comply with at all times.

Required Experience:

IC