On Road Supervisor

About the Role

We are seeking casual On Road Supervisors to work across Melbournes CBD South East and Western suburbs supporting customers using public transport replacement services from Monday to Friday.

This role suits individuals who are attentive safety-aware and service-driven and who perform well in a high-activity environment.

As the initial point of contact during rail interruptions you will assist passengers in locating replacement services and help ensure a safe organised and positive customer journey.

Key Responsibilities include:

• Guide and support passengers during service interruptions ensuring safe direction to replacement bus services

• Deliver professional and courteous communication to customers assisting with any issues or enquiries
• Coordinate with transport personnel and bus operators to maintain efficient operations and prompt service delivery
• Oversee on-site safety and ensure all procedures are consistently adhered to
• Lead and support on-ground staff serving as a central point of contact throughout operations
• Accurately document incidents and operational activities in accordance with requirements

To be successful in this role you must have:

• A current Victorian Drivers Licence
• A strong commitment to safety and adherence to safety protocols
• Proven leadership experience in a fast-paced or operational environment
• Excellent verbal communication and interpersonal skills
• A good understanding of business acumen and decision-making under pressure
• The ability to manage time and priorities effectively
• Strong customer service skills with the ability to stay calm and professional under pressure
• Hands-on knowledge of transport or traffic management (advantageous)

About Us:

As a family-run business we deeply value our people. At Dysons we offer more than just a job; we provide an opportunity to become part of a close-knit team that genuinely cares about your growth and success.

We are committed to filling this role quickly so while applications for this role will close on Sunday 8th February 2026 we will be reviewing applications as they come in and may interview suitable candidates prior to the closing date. To avoid missing out apply now!