Administrative Assistant

JOIN OUR FUN-EMPLOYED FAMILY!

This is a GREAT opportunity to SHINE the spotlight on your ORGANIZATIONAL skills!!!

Come join the ranks of the FUN-employed at Historic Tours of America

Job Summary

The Administrative Assistant handles customer inquiries in person on the phone and through the company email providing information to the public according to established procedures. The customers first impression should be that our company has integrity and is safe and fun. You tell our story to everyone you come in contact with; they judge our company and all of our CASTmembers by the way you do your job. This position is also responsible for computer support photocopying filing mailing inventory and other clerical duties to support the other staff members in a busy office environment.

CASTmember Benefits

• Competitive pay and paid training: $20 per hour
• All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
• All FT PT and Seasonal employees are eligible for: Paid sick time 401K plan with company matching* fun and upbeat work environment with various award and recognition celebrations throughout the year First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%) discounts in retail stores and free admission to all company attractions

Operating tours attractions and retail in Boston Charleston Key West Nashville San Antonio San Diego St. Augustine Savannah and Washington DC since 1980!

Start your new Career with Us Today!

*Eligibility requirements may apply

Requirements:

Essential Functions

• Extend courtesy friendliness and hospitality in full measure to every guest.
• Be knowledgeable of the companys products and services and local tourism-related information to provide accurate information
• Answer multi-line telephone and radio to assist the public with the tours and attraction information and direct calls to the appropriate person with the first announcing the caller (a warm transfer). Take and deliver messages to the appropriates person.
• Assist Guests with booking online reservations. Use maps to assist lost guests give them directions to the closest trolley stop or tourist-related information.
• Respond to the company email for general information inquiries and direct emails to the appropriate person as needed.
• Operate office equipment scanners and computers; input and retrieve data and text.

Require Knowledge Skills and Abilities

• High degrees of self-motivation and the ability to work independently over long periods of time within the scope of established rules and regulations.
• Knowledge of administrative and clerical procedures and systems such as Microsoft word processing Excel spreadsheets Outlook email managing files and records and other office procedures and terminology.
• Knowledge of principles and processes for providing customer services and evaluation of customer satisfaction.
• Sound knowledge of telephone etiquette with the ability to speak in a clear voice. No shouting or interrupting the customer. Voice modulations.
• Ability to maintain a good working relationship with customers employees and department staff.

Qualifications

• High school graduate or equivalent preferred
• Prior experience in clerical secretarial or business administration preferred
• Knowledge of Microsoft word processing excel spreadsheets and Outlook email.

Successful candidate must undergo a background search