Dispute Appointments Development Lead 12 month Fixed Term Contract

Job Title: Dispute Appointments Development Lead (Fixed Term Contract)

Reporting to: Director of External Affairs

• Design and implement lean scalable appointment workflows using CRM as the primary system of record

• Automate or semi-automate:

  1. Appointment shortlisting

  2. Conflict checks

  3. Panel member searches

  4. PAC tracking and renewal cycles

  5. Fee payment/invoicing

• Replace document-based and manually-driven processes with structured system-based solutions

• Ensure all panel member information (CVs expertise jurisdictions languages sector experience) is captured in individual CRM records and power BI dashboards

• Lead the development of data-led reporting and dashboards to support presidential and HQ appointments governance oversight reporting and strategic decision-making

• Use advanced Excel and Power BI to analyse and visualise appointment panel and PAC data.

• Build and maintain reports and dashboards covering:

  1. Appointments by scheme geography gender and expertise

  2. Panel composition diversity and capacity

  3. PAC status renewal cycles and expiry risks

• Create and manage pivot tables data models formulas and structured datasets to replace narrative and manual reporting

• Translate complex datasets into clear insights trends and recommendations for senior stakeholders

• Ensure data accuracy integrity and consistency across CRM dashboards and reports

• Work closely with IT Finance Governance and Membership teams to align data architecture and reporting standards

• Review existing panels and appointment lists to assess fitness for purpose

• Conduct diversity and capability/expertise gap analysis including:

  1. Gender

  2. Geographic and jurisdictional coverage

  3. Expertise and sector representation

  4. Languages and professional background

• Support the redesign of panel criteria and structures aligned to:

  1. Global credibility

  2. Organisational strategy

  3. Membership pathways and professional development

• Contribute to the redesign of the Panel Appointment Certificate (PAC) framework

• Support the design and preparation of a new global appointing authority model (subject to outcomes of the new organisational strategy)

• Clarify and document future branchHQ responsibilities governance arrangements and oversight mechanisms

• Prepare operational documentation guidance and workflows for post-transition implementation

• Contribute to organisational strategy projects where appointment data governance or professional standards are relevant

• Work closely with senior stakeholders including:

  1. President and Deputy Presidents

  2. Executive Leadership Team

  3. Membership Education IT Finance and Governance teams

  4. Branch Chairs and regional leadership

• Provide clear practical guidance during periods of change

• Support transparent communication with panel members and external partners

• Build confidence in the transition through clear data evidence and delivery

• Excellent written and verbal communication skills

• Strong project management capability particularly in operational change or transformation

• Advanced Excel skills including pivot tables data cleansing and validation formulas

• Strong Power BI capability including building dashboards and reports data modelling and relationships translating operational data into visual insights

• Proven experience in data analysis trend identification and performance reporting

• Experience using data to drive automation process redesign and decision-making

• Experience working with CRM systems and structured data environments

• Ability to work independently with senior-level accountability

• Experience integrating CRM data with Power BI or other analytics tools

• Experience designing governance compliance or regulatory dashboards

• Background in arbitration ADR or ADR centers/institutions

• Experience contributing to organisational strategy transformation or digital change programmes

• Develop new global member value proposition and scalable model for appointment scheme

• Essential appointment services continue without disruption during transition period

• Manual-based workflows permanently eliminated

• Appointment panel and PAC processes are CRM- and dashboard-led

• Leadership/Presidents/Board have access to accurate timely insight on appointments and panel diversity

• Panels and governance structures are ready for launch under the new redesigned appointing authority model

Application Notes:

A covering letter of ideally one A4 page but no more than one along with your CV is required to complete your application.

See below to view guidance on constructing a cover letter.