Premier Helpdesk Analyst (mwd) German
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for GDS specialists to support our customer service team at the forefront providing both advisory and technical assistance across a comprehensive travel technology portfolio.
Our client is a leading provider of travel technology powering millions of travel bookings worldwide from flights and car rentals to hotels.
We are seeking a Premier Helpdesk Analyst (m/f/d) with German language skills who enjoys working in a customer-focused technical environment.
Location: Bucharest Romania
Work Schedule: 40 hours per week
Key Responsibilities:
Provide helpdesk support across a broad range of travel technology products covering both functional and technical topics. Manage incidents via multiple support channels including but not limited to phone web submissions chat and email.
Identify analyze and accurately troubleshoot reported issues to minimize impact on users. Resolve issues directly where possible or escalate them to the appropriate internal teams or service providers in line with established escalation procedures.
Adhere to defined resolution and escalation timelines to ensure high service quality and continuously strive to improve performance. Expand product and application knowledge on an ongoing basis to enable fast and effective problem identification and resolution.
Log monitor and track incidents using an incident management system ensuring timely updates and proper resolution. Support the identification of recurring issues and trends to help improve overall service quality and user satisfaction.
Take ownership of issue resolution for key customers. Ensure all interactions are handled promptly professionally accurately and in accordance with internal policies. Actively promote available self-service support options where appropriate.
Requirements:
At least 2 years of knowledge of working experience within a travel agency tour operator or airline environment. GDS knowledge Galileo GDS experience required. Candidates with experience in other GDS systems would also be considered.
Experience with CETS or any other leisure tool is welcome but not required.
Ability to develop strong customer relationships through a collaborative consultative reliable and empathetic approach. Strong team player with excellent German and English communication skills.
We offer:
Hybrid work model
Competitive salary with bonus scheme
Generous holiday allowance plus additional year-end days off
Medical and life insurance coverage
Monthly flexible benefits allowance
Choice of meal vouchers gift cards language courses travel discounts and more
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles whi ... View more
