Customer Service Specialist (Dutch & English) Cologne | Hybrid

Brinkdoor Ltd., London, Zweigniederlassung Erlenbach, Schweiz

Job Location:

Cologne - Germany

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Specialist (Dutch & English)
Location: Cologne (Hybrid)
Contract: Permanent Full-Time

We are recruiting on behalf of an international organisation that is expanding its digital operations in Germany. This is an exciting opportunity to join a growing forward-thinking business where customer experience innovation and teamwork are at the heart of everything they do.

If you are passionate about customer support enjoy solving problems and want to be part of a collaborative and fast-moving environment this could be the next step in your career.

Tasks

As a Customer Service Specialist you will be the main point of contact for customers using the companys online marketplace. You will manage a wide range of enquiries build trusted relationships and ensure that every interaction is handled with professionalism efficiency and care.

You will work closely with internal teams across operations logistics finance sales and support to resolve issues manage escalations and deliver a seamless end-to-end customer experience.

What You Will Be Doing

Acting as the first contact for customers via phone email and digital channels
Handling enquiries related to orders processes logistics finance and claims
Investigating and resolving customer issues quickly and effectively
Managing escalations and coordinating with internal stakeholders
Building strong long-term customer relationships through clear communication and service excellence

Requirements

C2 level Dutch and B2/C1 level English (written and spoken)
Minimum 3 years experience in customer service customer support call centre or similar roles
Confident communicator with strong problem-solving skills and a calm approach under pressure
Comfortable working with multiple systems (e.g. CRM ticketing tools Microsoft Office)
Experience in automotive logistics or digital marketplaces is an advantage but not essential full training will be provided

Benefits

Hybrid working model
28 days holiday plus your birthday off
Annual Wellbeing Day and a paid Charity Day
Modern offices in Köln Mülheim with excellent transport links
Structured onboarding training and long-term development opportunities
Supportive inclusive culture within an international environment

If you are looking to join a business that values people invests in development and is shaping the future of its industry we would be pleased to hear from you.

Please apply with your CV in English.

Job Title: Customer Service Specialist (Dutch & English)Location: Cologne (Hybrid)Contract: Permanent Full-TimeWe are recruiting on behalf of an international organisation that is expanding its digital operations in Germany. This is an exciting opportunity to join a growing forward-thinking business...