Servicenow TSMCSM Architect

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Greetings from Maneva!

Job Description

Job Title - ServiceNow TSM / CSM Architect

Experience - 10-18 Years

Location - Pan India

Notice - Immediate to 30 Days

Requirements;-

(ServiceNow TSM Servicenow CSM architect exp is mandatory)

Architecture & Design

o Define and develop OSS service assurance architecture covering fault performance SLA and probing domains.

o Design scalable and resilient solutions aligned with telecom standards (e.g. TMF TOGAF).

Tool Expertise & Integration

o Lead integration of OSS tools like Netcool ServiceNow HP TeMIP EMC Smarts EXFO and Gigamon.

o Ensure seamless interoperability with NMS/EMS systems and ticketing platforms.

Data & Analytics

o Analyze KPIs alarms and logs across NSS and BSS layers.

o Implement network analytics and big data solutions using tools like Kafka NiFi and Hadoop.

Required Skills & Experience:

10 years in OSS architecture with focus on service assurance.

Hands-on experience with fault/alarm management performance monitoring and SLA tools.

ServiceNow CSM (Customer Service Management) experience is MUST

Good to have Experience implementing AIOps platforms like IBM Watson AIOps Nokia Assurance Center or similar

Strong understanding of telecom network domains: RAN Core SDN/NFV IP/MPLS DWDM Ethernet.

Experience with virtualization (NFV) cloud platforms (AWS Azure) and open-source tools.

Familiarity with OSS/BSS integration and telecom business processes.

Engineering degree in Computer Science Telecommunications or related field.

Preferred Qualifications:

Certifications in ServiceNow TOGAF TMF frameworks.

Experience with Frontier OSS or similar platforms.

Strong communication and stakeholder management skills.

Ability to work in multi-vendor and hybrid environments.

If you are excited to grab this opportunity please apply directly or share your CV at and

Greetings from Maneva! Job Description Job Title - ServiceNow TSM / CSM Architect Experience - 10-18 Years Location - Pan India Notice - Immediate to 30 Days Requirements;- (ServiceNow TSM Servicenow CSM architect exp is mandatory) Architecture & Design o Define and develop OSS service assuranc...