Inside sales CSR

• Work from home/office hybrid
• Positive work environment
• Competitive pay $18.00-$21.00/hr
• Cell phone allowance
• Access to Health Insurance
• Dental
• Vision
• Paid Holidays
• Vacation
• 401K
• Performance bonuses
• Weekends Off
• M-F 8:00am 5:00pm
• Advancement and growth opportunities
• Regular performance views

• Answering phones booking jobs reviewing inbound emails text messages responding to customer calls and following up on online leads in a timely and professional manner
• Educating customers on our services capabilities pricing structure and availability
• Building estimates and guiding customers through service decisions primarily by phone text and email
• Scheduling and coordinating jobs using our dispatching and scheduling software
• Maintaining accurate customer records job notes and sales activities within our CRM system
• Monitoring job progress and assisting technicians in real time in the field communicating with clients and ensuring jobs are running as expected
• Auditing job actions and information to ensure accuracy and completeness before being closed out you have extreme attention to detail
• Communicating schedule updates and changes clearly with customers and field technicians
• Working closely with the GM and leadership team to support smooth daily operations
• Completing daily administrative and operational tasks using a structured checklist
• Available to work locally between the hours of 8:00am 5:00pm CST Monday- Friday.

• High school diploma or GED
• 2 years of experience in inside sales customer service scheduling or a related role
• Comfort speaking with customers on the phone and guiding conversations professionally
• Strong organizational skills with close attention to detail
• Ability to manage multiple tasks while maintaining accuracy
• A positive solution-focused approach to customer interactions
• Willingness to learn new systems and adapt to technology
• Strong written and verbal communication skills
• Ability to work collaboratively as part of a small close-knit team

• Experience with CRM or field service management software (ServiceTitan preferred)
• Inside sales or call-based sales experience Pipedrive SalesForce Hubspot CRM experience
• Prior experience in home services trades or a service-based business
• QuickBooks or administrative accounting exposure

• Work From Home/Office Hybrid
• Monday through Friday
• Business hours aligned with office operations

The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.